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Unable to get in touch with UK Support team

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-28-2022 05:24 - last edited on ‎06-28-2022 10:41 by Fitbit Moderator

‎06-28-2022 05:24 - last edited on ‎06-28-2022 10:41 by Fitbit Moderator

Due to being profoundly DEAF, I wish to speak with somebody from the UK.

I have tried the online chat, the customer support phone line, several times, but due to my deafness , I'm failing to fully understand what is being said, due to their accents. despite my repeated requests for a person from the UK to contact me, they have persisted in trying to resolve the problem that I have regarding invoices.

Is there any way that I can conact Fitbit UK direct or request them to contact me?

 

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎06-28-2022 06:55

‎06-28-2022 06:55

Hi @tapbuster  I've asked a Fitbit Moderator to stop by to assist you. They will know best how to handle this situation for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-28-2022 07:04

In response to Odyssey13

‎06-28-2022 07:04

Will you be contacting me by  Email, online chat or phonecall?
regards

Mick

Best Answer
0 Votes

‎06-28-2022 07:25

In response to tapbuster

‎06-28-2022 07:25

@tapbuster the Fitbit Moderator will reply in this thread with anything they can tell you about the best way to get with support. I'm not sure just how they handle a situation such as you have. This is the one link I have for support and it includes chat, when someone is there https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-28-2022 10:56 - last edited on ‎04-07-2024 11:36 by Fitbit Moderator

In response to Odyssey13

‎06-28-2022 10:56 - last edited on ‎04-07-2024 11:36 by Fitbit Moderator

Hi there, @tapbuster. @Odyssey13 Thanks for the heads up and your help.

@tapbuster Thanks for your efforts while getting in touch with our Support team. I understand your point of view and I'm sorry for this experience. Every feedback shared by our members helps us to improve our services, and yours won't be the exception.

About your inquiry, I went ahead to check your details and because there is a case already created, I forwarded your posts so our team can review your case and provide you with assistance. They'll contact you via email, so please keep an eye on your inbox and open communication with them.

Best Answer

‎07-04-2022 06:33

In response to Odyssey13

‎07-04-2022 06:33

NO CONTACT YET ???

 

 

Best Answer

‎07-07-2022 16:01 - last edited on ‎04-07-2024 11:36 by Fitbit Moderator

In response to tapbuster

‎07-07-2022 16:01 - last edited on ‎04-07-2024 11:36 by Fitbit Moderator

Hi there, @tapbuster.

Thanks for getting back. I went ahead to check your details and it seems our team already sent you an email with more details about your inquiry. If you haven't done so, I'd recommend checking your inbox, spam or junk folders to find their respond. Please follow their instructions and keep an open communication with them.

Best Answer