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Unable to read text messages notifications

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‎10-12-2020 17:38 - last edited on ‎10-13-2020 13:27 by Fitbit Moderator

‎10-12-2020 17:38 - last edited on ‎10-13-2020 13:27 by Fitbit Moderator

Hi there,

I have selected messages as my default message service - but I only seem to get a notification that I have received a message and when I go to read it on my Sense Fitbit, it says 'I'm all caught up' - it doesn't actually show me the message.  I can read all the incoming messages from WhatsApp and Messenger from my Sense however, just not messages (SMS). Why is this?

 

Moderator Edit: Clarified subject and updated label

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21 REPLIES 21

‎04-11-2022 16:06

In response to LizzyFitbit

‎04-11-2022 16:06

I am also experiencing this problem.  We have tried the steps but nothing is happening. Is there anything else we can try?

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‎04-14-2022 15:56 - last edited on ‎05-29-2024 08:14 by Fitbit Moderator

In response to danabk

‎04-14-2022 15:56 - last edited on ‎05-29-2024 08:14 by Fitbit Moderator

@danabk Welcome to the Community Forums.

Thanks for joining this thread and the time taken while troubleshooting your Sense. I'm sorry you're having this experience with your Sense and just to confirm, may I know the model of your phone? In case you have an Android, please make sure to exhaust the steps suggested in this post.

On the other hand, if the issue persists, I'd recommend contacting our Support team so they can evaluate your watch's behavior and see what can be done to help you with this. They're available via chat and phone, just click here to get connected with them.

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