Unable to receive iPhone's text notifications on Fitbit Sense

[kathutch11]

I am unable to receive text notifications from my iphone X to my fitbit sense. I have tried the troubleshooting tips found here https://help.fitbit.com/articles/en_US/Help_article/1979.htm?Highlight=1979#How2

Has anyone else had this problem that found a way to fix it that's not included in those steps? I have ran through them all multiple times with no luck. I get notifications for phone calls and other apps, but no texts.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@kathutch11 Thanks for stopping by!

Let me help you with your Fitbit Sense not getting text notifications from your iPhone and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your device by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. You can retry the troubleshooting instructions here under "Why are notifications delayed or missing?".

Let me know how it goes.

[energeticsloth]

I’m having this same problem. I just got the Sense and everything else works except for the text notifications. I’ve tried restarting both the Fitbit and iPhone X, forgetting the device under Bluetooth settings, doing a factory reset on the Fitbit, uninstalling and reinstalling the app, triple checked that everything is synced and system notifications are on, updated both the app and my phone. I literally can’t think of anything else to try. I’ve been a satisfied Fitbit user for about seven years now and haven’t encountered an issue like this before. I’d hate to have to consider other brands. Anything else I could possibly try?

[kathutch11]

This is what worked for me!

1. Toggle the iMessage setting; general > Messages > iMessage.
2. Verify the `Show Previews` to be on `Always` on your phone.

Sent from my iPhone

[energeticsloth]

That totally worked! Omg thanks!!

[AuntieNeenee]

Omg thank you!!!