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Unable to start my new Sense

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‎12-19-2021 21:46 - last edited on ‎12-20-2021 16:28 by Fitbit Moderator

‎12-19-2021 21:46 - last edited on ‎12-20-2021 16:28 by Fitbit Moderator

Yesterday I received Sense. Today I am trying to start it. I charged it to 100%. If I tap the screen, the "download app" screen appears for a while, then the screen goes blank.
When I push the button, most of the time, nothing happens. Sometimes, I feel vibrations and can get to the Logo, but with difficulty. The Logo disappears shortly after, and the screen goes black. If I tap on the Logo when it is visible, it plays a sound, and the "download the app" screen is visible shortly and then disappears.
I have also tried to connect the charger of a time. Nothing works.
Am I missing something?
Thank you for any help.

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎12-19-2021 22:30 - edited ‎12-19-2021 22:30

‎12-19-2021 22:30 - edited ‎12-19-2021 22:30

Hi @mapmin - you have to install the Fitbit App on your phone and once logged in click on your profile photo [top left] and click on "+ Set up a device". This will find the watch, install the updates, and set the time.

 

See How do I set up my Fitbit device? 

Author | ch, passion for improvement.

View best answer in original post

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3 REPLIES 3

‎12-19-2021 22:30 - edited ‎12-19-2021 22:30

‎12-19-2021 22:30 - edited ‎12-19-2021 22:30

Hi @mapmin - you have to install the Fitbit App on your phone and once logged in click on your profile photo [top left] and click on "+ Set up a device". This will find the watch, install the updates, and set the time.

 

See How do I set up my Fitbit device? 

Author | ch, passion for improvement.

Best Answer

‎12-20-2021 06:32

In response to Guy_

‎12-20-2021 06:32

Thank you. Last night, finally I got it.
Best Answer

‎12-20-2021 16:33

In response to mapmin

‎12-20-2021 16:33

Welcome on board, @mapmin. @Guy_ Thanks for helping our new member.

 

@mapmin I'm glad you sorted this out, and thanks for your efforts while working on this matter. By the way, in case you want to learn more about your Charge 5 and its features, let me recommend reviewing the User Manual. I hope you can enjoy the Fitbit experience with your new tracker!

 

Happy holidays! 🎄

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