02-23-2025 07:14 - edited 04-06-2025 01:06
02-23-2025 07:14 - edited 04-06-2025 01:06
There is an issue with the step counting as shown here, with the dated Core Stats.
At 15:38 the watch was indicating an erroneous 13,256 steps
After a sync it was showing a more accurate 8,536 steps
How or why this bug has appeared is unknown. It is due to improper syncing/server processing.
There is nothing a user can do to fix this bug, any attempts could make matters worse and be a waste of time.
If the watch is not connected to the Fitbit App, by closing the app [often not possible] or better by turning off Bluetooth, and the steps are correct it would confirm that as the cause.
For Versa/Sense users [not Versa 4 or Sense 2], the SimpleCheckUp app [first screen] might help to know on the watch when the watch last synced.
When turning on Bluetooth again, it is necessary to manual sync a few times to get the correct steps to show.
This bug is NOT related to any watch firmware update or Fitbit App update and applies to all phone and watch types. There will be no update issued to fix it.
Steps counting bug - Update March 20th
It seems this is still not entirely stable and Google may still be introducing changes.
Small adjustments can appear when auto syncing [every 15 minutes about depending on connectivity] or even manual syncing randomly.
Steps counting bug - Update March 19th
After some more testing and in the absence of any official information from Google - the app finally appears to sync correctly without any unwanted adjustments.
Of note, no action by the user was/is necessary for the syncing to be correct, as the error was only at the Google end.
Steps counting bug - Update March 17th
Some people still noticed minor adjustments to the watch steps when syncing, meaning the problem is still not fully fixed.
Steps counting bug - Update April 7th:
The ensuing minor steps adjusting bug that was still prevalent seems also fixed now.
Steps counting bug - Update March 13th:
This may finally be fixed - check steps on your device and manually sync, If the app then shows the same for you it is fixed. However some minor adjustments still seem to occur.
Stress Management Score - Update March 7th:
The missing Stress Management Score that affected all user types [regular or premium] is supposedly fixed now without any user intervention. Though the missing history is not recovered.
For those still not getting it yet please make a separate post/investigation.
Author | ch, passion for improvement.
Answered! Go to the Best Answer.
03-11-2025 12:45
03-11-2025 12:45
I totally get the frustration when your going by the app to get a good understanding of what you need for food and exercise...it's very frustrating, and I'm doing 2 challenges with a third starting next week so I'd like to get a better handle on it
03-11-2025 12:51
03-11-2025 12:51
03-11-2025 12:59
03-11-2025 12:59
the sense 2 is absolutely not free of this bug. Its been happening ever since the battery firmware update on my sense 2
03-11-2025 13:04
03-11-2025 13:04
03-11-2025 13:16
03-11-2025 13:16
Oh bummer that's hard..running out of models in the family to use
03-11-2025 13:24
03-11-2025 13:24
03-11-2025 13:25
03-11-2025 13:25
Hi to all new posters, to avoid confusion and/or costly or time wasting actions please consult the first post for this topic.
It provides full details of this ongoing bug. Fitbit support will not be able to help.
Author | ch, passion for improvement.
03-11-2025 16:22
03-11-2025 16:22
It does not appear to matter which fitbit you have as it appears to be on the server side
03-11-2025 18:04
03-11-2025 18:04
good to know. Thanks for that information.
03-11-2025 23:06
03-11-2025 23:06
03-12-2025 01:39
03-12-2025 01:39
I think you may be right. Let's see how tomorrow goes!
03-12-2025 01:54
03-12-2025 01:54
Thanks, I have had no success turning Bluetooth off so I’ve been on the AppStore and re rated it 1 star.
03-12-2025 06:58
03-12-2025 06:58
03-12-2025 07:04
03-12-2025 07:04
I still had issues last night, let's see how today goes
03-12-2025 08:04
03-12-2025 08:04
@andyyapsg So far so good, I haven't had any step syncing problem since last night, hopefully it's fixed. We'll see how the rest of the day goes...
03-12-2025 08:32
03-12-2025 08:32
Still not fixed here! 😕
03-12-2025 08:43
03-12-2025 08:43
Is this occurring with steps collected WITHOUT use of an Exercise function being invoked?
i.e. just from steps collected when walking around, no extra tracking function enabled.
I've only seen this on days where I select a specific Exercise function off the watch face that then starts up GPS tracking, in my case the "Walk" exercise.
.
03-12-2025 08:57
03-12-2025 08:57
Yes it occurs WITHOUT the exercise function being invoked. Also no GPS tracking on. this is on my sense 2
03-12-2025 09:40
03-12-2025 09:40
There was an update to the Fitbit app last night. Steps are now displayed correctly again
03-12-2025
09:53
- last edited on
03-13-2025
13:15
by
ManuFitbit
03-12-2025
09:53
- last edited on
03-13-2025
13:15
by
ManuFitbit
It’s still 4.38, what update are you referring to?
---
Hey I think it is fixed!!!! I’m trying next 5K notification and not shutting off Bluetooth 🤞🤞🤞