Unwanted Pause -Sense

[Diddely]

Hey..

So i see lots of posts around unwanted pauses, this is really frustrating..

Ive had a fitbit now for a couple of years, and pretty happy with it but this is a bit of a game changer

is it a design fault  ? - that overly-sensitive button to the left of the screen that's triggering that pause. 

Since the start of the year...

• 1/1 -- Walk missing 50%
• 3/1 -- Walk missing 50%
• 6/1 -- Bike missing 30%

ive read a couple of the other threads...about swapping hands and watch positioning..

The manual calls out moving the watch for exercise, which i have tried..

https://help.fitbit.com/manuals/manual_sense_en_US.pdf

• All day use 

• Exercise 

but with expected movement with exercise and gravity the watch returns to the all-day position..

i've tightened the strap, as much as i can..

Could we get a solution to this..?

Cheers

[Guy_]

Its much less likely that the button triggers a pause if worn on the left arm, with sleeves a lot shorter, or longer, so they don't come into contact with the watch button.

You could also try taking off the auto wake on wrist movement while you are active, in case the screen becomes active and accidentally triggers a pause instead of the button. Screen is quite sensitive and sleeve rubbing may possibly be the culprit to false actions. See how it goes.

[Diddely]

Cheers..

It's on my left arm, I have been wearing longsleves... winter and all that

taking auto wake off, bit un intuitive to have it disabled during excercise... but could give it a try 

[WilsonFitbit]

Hello @Diddely Welcome to the Community Forums! @Guy_ Thanks for the information you shared! 

I noticed that @Guy_  provided information about your inquiry. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

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