help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Warning: ECG results on Sense and Report don't match

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2021 11:17 - edited ‎10-31-2021 14:04

‎10-31-2021 11:17 - edited ‎10-31-2021 14:04

After using the ECG app a few hundreds of times since the end of December 2020, always getting apparently reliable ECGs that my cardiologist found good enough, today, for the first time, two ECGs showed different results on Sense and on the exported PDF report: "Inconclusive" on Sense ECG app, but "Normal Sinus Rhythm" on the PDF Report.

 

I contacted Customer Support about this, and Neil said:

  • they highly recommended that I check this with my healthcare provider.
  • in the mean time, he suggested the usual stuff: force quit the app, log out from my account, restart my phone and log back in. I could also restart my watch.

Asked if this is now a change on the ECG behaviour, he said it was the first time he had heard of that.

 

I followed all his recommendations about log off, restart, log in... Also deleted the app's cache, just in case. Then I exported again those PDF reports and they had not changed.

 

Just for you to know, fellow ECG users, mainly those with a heart condition.

 

I'll have to wait for my cardiologist to see these ECG reports to know whether they are ok or not. But, by now, the report conclusions seem to me the right ones, but I'm not a physician/doctor of medicine. I may be wrong on that. (*)

 

---- Updates: ----

I'm still using the July/August OS/firmware update: firmware 44.128.5.49.

I use a Samsung smartphone with android 9.

(*) Looking better at details, some parts of those ECGs could be considered Inconclusive, I think, and I took these ECGs as I felt my heart was beating differently then, as it has many times before. So... maybe both conclusions are partially right.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-31-2021 11:38

‎10-31-2021 11:38

@SunsetRunner 

 

Thanks for the info.

 

Just performed an ECG after reading your post. Sense reports normal sinus rhythm and downloaded result shows a graphical result (typical ECG chart). In your case, did you update to the latest firmware/OS as mentioned in the pinned post? 

 

I'm curious if this new OS has affected ECG functionality. 

 

 

Best Answer
0 Votes

‎10-31-2021 11:44

In response to SunsetRunner

‎10-31-2021 11:44

Hi @SunsetRunner ,

 

No, I have not yet received the new OS update. I'm still using the previous update: 44.128.5.49.

Thanks for asking that great question, because that's critical info. I'll add it to my post.

Best Answer
0 Votes