What is the material for the Sense screen?

[helloevans]

Hello,  Had the Fitbit Charge 2 and now been using the 3 about 18 months??  The screen has stayed scratch free.  Is the glass on the Sense the same?  Keep reading reviews where it has scratched easily.  Is if Sapphire glass, Gorilla glass? Can't find the information.

Moderator Edit: Clarified subject

[Guy_]

Its Gorilla glass

[WilsonFitbit]

Hello @helloevans Welcome to the Community Forums! @Guy_ I appreciate your input! 

As @Guy_ mentioned, the Sense has an amoled and corning Gorilla Glass 3 display and innovate biosensor core. To confirm this information and get more details about the Sense, please check: https://www.fitbit.com/global/us/products/smartwatches/sense?sku=512BKBK 

Keep me posted. 

[helloevans]

Excellent. Its not the easiest thing to find hidden in specifications then a drop down.

[MTheresa]

I purchased and set up a Sense for one day ~ that's right 1 day and the screen cracked.  I did not misuse this.  FitBit corp will not honor a replacement or repair.  Thank Goodness I purchased from Walmart!

I had FitBit Versa 2 for a couple of years, no problems. Bought and set up Sense on Friday and then by Sat morning, the screen shattered. Yes that was < 20 hours. Contacted Heidy V thru chat and the bottom line is too bad, no satisfactory resolution. Thank Goodness I bought from Walmart, because FitBit customer support for a brand new product is poor.

Moderator Edit: Merged posts

[WilsonFitbit]

Hi everyone! @helloevans Thanks for your feedback and it was a pleasure to provide information about your inquiry.

@MTheresa Our Support Team confirmed that you contacted them. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions. 

On a side note, your comments and feedback are very appreciated! These help to continue working on improvements to our services and products. 

Have a great day! 

[MTheresa]

I DID respond to the eMail re: design flaw.  A device that costs that much money obviously was not tested well, if at all.  Others in this community have the sam complaints.  I have had FitBIts for a few years, upgrading to newer ones, with more features.  FitBit Versa 2 was great, it was not babied.  Since I am a nurse I wanted the EKG feature on Sense.  In fact I teach patients on self care and wanted to recommend the Sense.  I am extremely disappointed in FitBit communication (notice I did not include the word "customer support", because it is absent.  If I had a patient and treated them with an obvious defective device (i.e. a stent, pacemaker, defibrillator) I would be very complicit and legally charged.  Shame on FitBIt.  I hope the Google partnership makes this company reputable again.

Moderator edit: word choice

[WilsonFitbit]

@MTheresa I got in contact with our Support Team and they have mentioned that you have replied back to your case. I appreciate your patience since they will get back to you soon. 

Please note that if you have additional questions or comments, you can update your case one more time so our team is aware of this.

Have a wonderful day!