When will they start shipping the Sense?

[TerryinHawaii]

I would like to when the Sense ship date is?

[thiepval68]

Already among others doing just that.

[thiepval68]

At least you have the freedom to cancel your order with Amazon prior to shipping...not so with Fitbit...

[thiepval68]

Actually, Fitbit pre-order appears worse than just ordering...Fitbit pre-ordering denies UK (and EU) consumer rights to cancel prior to shipping

[NeilFinny]

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@NexusOne wrote:

@NeilFinny I’ve just raised a case with DPD imports team but they are closed until Monday. 

---

Hi Nexus, some movement. Ignore the DPD link that Fitbit sent

Place your tracking code into:

https://www.dpd.co.uk/index.jsp

instead.

I get: 

We have your parcel, and it's on its way to our depot

putting my postcode in gives me:

Your parcel is due for delivery Monday. Your 1 hour time slot is available as soon as your parcel leaves your local depot,this is usually by 11:00.

Let me know what you get

[NeilFinny]

The address seems incorrect.

It has my street but missing my door number. Is this normal with DPD

[NexusOne]

@Bubba73  You are lucky they are refusing to refund me even though they still have not actually shipped my preorder!

edit: @NeilFinny has solved the tracking issue and it’s being delivered tomorrow 

[NexusOne]

@NeilFinny finally! Yes that works. It’s on it’s way to the depot for delivery tomorrow. Well that’s made my weekend a bit more enjoyable. Let’s hope it was worth the wait 🤞 

[NexusOne]

@NeilFinny @I can’t even see my address when I open the tracking with my postcode🤷‍:female_sign:

[NeilFinny]

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@NexusOne wrote:

@NeilFinny @I can’t even see my address when I open the tracking with my postcode🤷‍:female_sign:

---

Click on "Change my delivery day"

your address shows up there.

I've gone onto robot chat and it said it has sent a message to the driver for the door number

[NexusOne]

@NeilFinny Ah Yes same here no house number! Thanks for the heads up will do the same👍

[NeilFinny]

I suppose it could be a security thing to just not show it

[TheNightSkyGuy]

FYI  I am in Canada, ordered through Best Buy on Sept 17 and arrived via Canada Post on Sept,25.  

Everything seems to function as expected so far.

[thiepval68]

Exactly the same....thanks for the info...very odd, Fitbit told me the shipping data was invalid and I had to wait up to 7 days for new tracking

Also, there is no House number!!...Fitbit never complies with the good business practice of "make it easy for your customer".

[thiepval68]

Same here...

[thiepval68]

Used "Deliver to any Neighbour" on DPD" to enter my correct address

[NeilFinny]

I'm thinking the lack of a house number might be a security thing.

I've checked my address on my fitbit order and house number is on there.

I was also tempted to do the "deliver to my neighbour"

Never again. Atleast I know amazon deliver, thought they did annoy me when they put my kindle through the post box and a 4 foot drop to the ground :-<

[NeilFinny]

Delivery between 12:30 - 1:30

tick tock😬

[alex_hash]

I am from Romania (Europe) and preordered on 1st September and still my card have not been charged. Such a big dissapointment 😞

[notyap187]

WOW.  Fitbit just lost a 12-year customer.  After contacting support thru chat 3 times, calling twice, I finally was told my order was canceled by them for having an outdated free shipping promo code. 🤣  I ordered the Fitbit on August 30 thru the Fitbit website pre-order.  The system automatically submitted the free shipping code/promo.  This is poor customer service, to say the least.