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White line on Sense screen

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‎12-10-2023 07:06

‎12-10-2023 07:06

My Sense has a bright white vertical line on the screen that doesn't go away with a restart of changing the clock face. How do I make the line go away?

Best Answer
4 REPLIES 4

‎12-11-2023 11:44

‎12-11-2023 11:44

Have you tried doing a factory reset?

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Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer

‎12-11-2023 11:57

In response to DramaQueenDiva

‎12-11-2023 11:57

Welcome to the Community forums, @Cms192. @DramaQueenDiva Thanks for your help!

@Cms192 I've moved your post to the Sense board so we can keep the forums organized. Thanks for every step that you've tried prior to posting. I'm sorry this happened to your watch and so you can receive assistance, I've requested a case on your behalf. Our Support team will send you an email with more information, so make sure to check your inbox, spam and junk folders.

I hope we can see you back on track soon!

Best Answer
0 Votes

‎12-11-2023 12:53

In response to DramaQueenDiva

‎12-11-2023 12:53

Yes, factory reset did not remove the white line.

Best Answer

‎12-12-2023 08:00

In response to Cms192

‎12-12-2023 08:00

Hi there, @Cms192.

Thanks for trying the factory reset, and I'm sorry the white line is still displayed. Because a case has been created for you, my best advice is to keep the communication with our Support team. Rest assured your case is in good hands and they'll continue helping you with this matter.

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0 Votes