help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

White line on Sense screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2023 07:06

‎12-10-2023 07:06

My Sense has a bright white vertical line on the screen that doesn't go away with a restart of changing the clock face. How do I make the line go away?

Best Answer
4 REPLIES 4

‎12-11-2023 11:44

‎12-11-2023 11:44

Have you tried doing a factory reset?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎12-11-2023 11:57

In response to DramaQueenDiva

‎12-11-2023 11:57

Welcome to the Community forums, @Cms192. @DramaQueenDiva Thanks for your help!

@Cms192 I've moved your post to the Sense board so we can keep the forums organized. Thanks for every step that you've tried prior to posting. I'm sorry this happened to your watch and so you can receive assistance, I've requested a case on your behalf. Our Support team will send you an email with more information, so make sure to check your inbox, spam and junk folders.

I hope we can see you back on track soon!

Best Answer
0 Votes

‎12-11-2023 12:53

In response to DramaQueenDiva

‎12-11-2023 12:53

Yes, factory reset did not remove the white line.

Best Answer

‎12-12-2023 08:00

In response to Cms192

‎12-12-2023 08:00

Hi there, @Cms192.

Thanks for trying the factory reset, and I'm sorry the white line is still displayed. Because a case has been created for you, my best advice is to keep the communication with our Support team. Rest assured your case is in good hands and they'll continue helping you with this matter.

Best Answer
0 Votes