help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won't charge and keeps restarting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2022 09:28

‎06-02-2022 09:28

My Sense won't charge at all. Plus, every

10 second, the Fitbit logo appears on the screen and then dies. I have tried different plugs and leads, and holding down the button, and nothing works!

Best Answer
1 REPLY 1

‎06-02-2022 12:09

‎06-02-2022 12:09

Hi, @tattyspine , welcome to the community, may I draw your attention to this article Why isn't my Fitbit device's battery charging?  . There is a well-documented issue with the charging cable for "Sense" which may be resolved by the following. Carefully examine the 4 little pins on the pad that connects to the back of your "Sense", they should be slightly proud of the surface and move freely when wiggled gently with your finger. If you need a new cable they are available on Amazon. Clean the back of your "Sense" with rubbing alcohol (I've used warm soapy water successfully) then try charging again. As indicated at the end of the attached article if you are still stuck talk to "Customer Support" here, I recommend you use the chat facility or phone for a prompt response.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes