charging sense

[Richard_melinn]

fitbit sense will not charge ...... HELP!

[SunsetRunner]

The first thing I do is clean the back of watch and the contact points of the charger - 

[Clove6060 · Accepted solution]

Also check pins on charging cable. Make sure they are equally prominent. If one is sunken (common problem) it is the cable. Speak to customer support or buy one yourself.

[Richard_melinn]

Thank you for advice.... a special type of cleaner?

[Richard_melinn]

Have checked pins and one is sunken flush ... is a replacement cable easily trackable?

[jacrispy]

If you can't charge it after cleaning the contacts, contact support. They will send you a new one if it's still under warranty. (It takes a long time though.)

[Clove6060]

Have you contacted support to see if they will provide?  

This one is sturdy. 

http://guytec.com/Fitbit/#Charge

string on same issue

https://community.fitbit.com/t5/Sense/Sense-broken-charging-cable/m-p/4737656

[Richard_melinn]

Thank you itscunder warranty only Xmas present 

[Richard_melinn]

Its going to be difficult ... it was bought as a Xmas present in UK ... I am currently working in dubai and due to go home for vacation next month ...  I might have to buy one even tho its only 4months since purchase... 

[Clove6060]

They are cheap to buy. Less than $10

Personally, I’d just buy one and move on as opposed to dealing with customer support right now. Sounds like you do not have time to deal with Fitbit Support at the moment. Your call. Good Luck either way. Figuring out the problem was the cord is 95% of the solution.