Redesigned Sleep experience now in the Fitbit app

[RebeccaFitbit]

Hi everyone! Starting today, you may notice a new sleep experience in your Fitbit app. If you don't have it right away, please be patient as it can take some time to reach all users. 

Check out what’s new by going to the Fitbit Community blog. 

What do you think? Let us know!

[SunsetRunner]

Very well said
.either chance it back or I am switching ..this change is a data collection
effort so Google can sell it
.this new "system" is not for individuals for them to manage their goals

[JoeBlogh]

How do you evolve a wheel? Make it square? That’s a stupid statement. Everything isn’t required to evolve and even though it might be possible to make something better, doesn’t mean that someone with no idea how to make it better, has to change it just to be justifying their job. There is such a thing as devolution. That’s what this was. And going to another company does help. Me. Once I leave google, who cares if they need my business or not? I’m not leaving just to make google better, I’m leaving to get myself a better product!

[luvb2]

Roger that... got it.. in the mean time... Hello people you can go to fitbit on your browser on your phone

Sent from my Verizon, Samsung Galaxy smartphone
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[JoeBlogh]

That’s a stupid useless feature! You didn’t have to do all that crap to read your results in the previous program. The colors are all almost the same, there’s no full screen view. Everything is squashed together in a portrait view and who wants to try to touch exactly on the tiny sleep phase to see how long they were? It’s stupid!

[LC957]

Where are the thousands of posts with everyone's feedback? All that I can
find are 2 pages from a month ago?
Search isn't even working! WTH?!

[ShroZanna]

I find the new view to be challenging to read and interpret. For some reason, it seems to provide less information and functionality than before. I miss the old view especially the ability to view the sleep bars with sleep distribution over many days at a time. Also I wish I could view a history of my sleep animals, not have to go through each month to find them. This dilutes the value that I've been getting from my FitBit Premium membership. I hope that you are able to address these issues in subsequent updates. It seems that others in this thread have similar reactions.

[JohnVee]

This really is disgraceful isn’t it? Google clearly have no intention of taking customers seriously. It’s making me reconsider alternatives to Google in all areas.

[PenelopeG59]

I totally agree

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[Drhelper]

I definitely do not like it compared to the old graphs of sleep. It is more difficult to read and understand. The old graph was so much more user friendly. Can you please go back to the old graphing design for sleep? Thanks 

[brentpj1]

I’ve been designing software/UI for 25 years and the changes to the sleep graphs are shockingly bad. You should never break up bar graphs with text in between the bars. The brain doesn’t process data well when you have to alternate between reading text and bars. Much better to have text at the left axis (dimensions - Deep, Light, REM, Awake) and/or as a label (value) at the end of the bars. That allows you to keep the bars together for easy comparison. Also atunned that they got rid of the reference band/line values. What’s the point of a reference band if you can’t see what the values are at the upper/lower end of the range (which you used to show). Now my sleep is being compared to an unknown blob. Same thing for the reference point for my 30 day average. I used to be able to see what my 30 day average is (as a number) but now it’s just a random dot. I know it’s supposed to be a percentage of total sleep, but if I were new to Fitbit, I wouldn’t even know whether it was meant to be my number of minutes or % of sleep over the last 30 days (again, no clarity on either what it represents or what the value is). The old graphs worked. The sleep time series stinks, too. Same issue - breaking up the lines in each stage with text, so it’s no longer a time series line/graph. I don’t know what you’d call it. It was beautiful before. The only change I kind of understand is the change to color-blind-friendly colors, but even there it would be nicer to have an option, because the old colors made more sense for a non-color- blind person. Tweaks to make: you HAVE to label the reference lines/bands with values. I’d even be happy if I could click on the band or point and see a values in a tool tip (though still wouldn’t be as good as the original graphs). You also have to remove the text between the bars and put them at the axis and/or end of the bars. Data visualization principles 101, Google! 

[SunsetRunner]

Great feedback..try listening to your users

[niki21]

Are the designers of the new sleep tracker version embarrassed by their huge mistake?  I think they are ignoring the thousands of complaints and don't plan to change the design so it's readable or go back to the old version which was user friendly.  

[niki21]

Ok, answer this, 'RebeccaFitbit,'  when will we get an answer from fitbit about the thousands of complaints about the new sleep tracker version?

The majority of users hate it, it's about impossible to interpret and should never have been redesigned.

Please answer!

[fringle]

The fitbit update is AWFUL AWFUL.  Bring back old format or I am trashing fitbit and going apple watch.

[Eve269]

Hello RebeccaFitbit. You asked for my opinion. I gave it (I hate the new sleep format, I already disliked previous changes to the Fitbit app, I cancelled my premium subscription and bought a different smartwatch). I am so disappointed in you and Google by your lack of response. Why did you bother to ask? I will never buy another Fitbit or Google smartwatch. Now I am asking YOU for feedback. Or even just acknowledgement that you have heard us. Without that, I think I will have to abandon Google altogether.

[abc-1234]

Hi @RebeccaFitbit , I agree wit most comments about the worsened UX. In particular, I'd like to understand, please:

- Is there still a way to zoom into the sleep timeline chart, to see the start-end of each sleep stage, and in particular awake time, like there was before?
- I can now only see one sleep timeline per day, and there is an "other sleep" section below. Is there a way to see sleep stages in the "other sleep" periods, like we could do before, when there was more than one sleep period per day?
- Is there any new functionality, in addition to changes in colors, and lost features?

Thanks for your help

[Andie10]

The new sleep tracking is awful as everyone is saying over and over,,,Why can you not bring the original sleep tracking back? Much easier to read and understand.

[Adoptadog]

The new sleep graph is terrible! Bring back the old one please

[Edword]

I got my charge 6 last Sunday for 140 I had 40 huawei band before for 4 years. When I woke in the night on the huawei you could slide the graph and see the time. Can I tell my wake up in the night time on fitbit? Also my sleep never shows on the watch unless I restart that may just a design flaw like the GPS and the strap. I wondered if need to pay extra to get my wake in the night time . The fitbit seems very poor for the price if I lived in the US would return it but in the UK it more buyer beware culture unless buy of amazon that has an American type returns attitude shops would say own fault for buying a fitbit 

[Mshaub]

As of this week the app is reporting that I went to bed over an hour later than I did (I’m not tossing and turning for an hour) and it is reporting I woke 45 minutes from now. As in, it’s 6:30a right now and the app reports I woke at 7:15a I cannot adjust sleep goals in the settings. It is now completely useless. So sad.