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Redesigned Sleep experience now in the Fitbit app

Hi everyone! Starting today, you may notice a new sleep experience in your Fitbit app. If you don't have it right away, please be patient as it can take some time to reach all users. 

Check out what’s new by going to the Fitbit Community blog

What do you think? Let us know!

 

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1,716 REPLIES 1,716

I called FitBit today and placed my complaint verbally. They are making changes and are listening. I was told that the design team is aware that people hate the change and want to go back to the original. I was also told they are working on either putting it back to what it was, or a redesign that is improved. However, make the call. Call them to tell them yourself. It only took less than 15 mins. The more people that call, the better. Press 1 to go to the FitBit Premium support and then press 1 again. 

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I called first then they directed me to fill out the feedback on line
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I did that yesterday and gave them a what for!!!! All she would say is to "give it a chance." I said NO! I have given it a chance, it sucks, change it back!!! I felt that we were not being heard and came here instead to voice my frustration along with everyone else. I have also seen here that some people are saying to sync with Google and that brings back the old version. Can anyone confirm that???

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I did not click on the link to synch when they 1st released it. Since a
user told me today that synching brought back the old version, I went into
my settings to synch fitbit to Google. That worked - somehow brought the
old version back again! It might not last for long, but I'm thrilled to
have the old version back for now. I'm going to start looking at the
competition just to have a back up plan in case Google
makes the new version reappear, because I don't like supporting a company
that doesn't care to listen to or communicate with their users.
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I don't have the old version either and I synched from fitbit to Google a while ago.

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Every update you've done in the past year or so has made the experience worse for me. You've reduced functionality like only showing steps/hour vs 15 minute increments. And now you've compressed the sleep results so it's harder to see them and forced me to look at it first thing in the morning with a bright white background. I'm not a fan.

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I think we are trying to tell you we don't like it !

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not sure what you mean I have had my account switched to Google a while now since I also got a Google watch instead of my old Fitbit device. I'm kind of sorry I did. Since buying out Fitbit Google has done nothing but made Fitbit worse. I don't know why I bother with premium and probably will cancel.

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I know it is a lost cause, but want to say again that your new sleep experience is really no experience.  It is useless and cumbersome.  When I put my finger on part of the chart to get detailed info, my finger covers the time on the graph so the info is there, but it can't be associated with the time, which is covered by my finger- kind of a terminal loop of therefore useless information.  One of the reasons I stuck with fitbit over the last decade was their very useful sleep information.  My fitbit will need replacing and when it does, since you have changed the sleep experience so that it is useless, I will look elsewhere for a tracker.  I will also discuss with my insurance provider, thru which I am able to use the premium experience, that perhaps they might investigate supporting another companies tracker, since the value of the premium experience was, for me and many others, the detailed sleep information which is now gone.  We, the elder community, have plenty of money to take elsewhere, so it might be valuable for fitbit to actually hear us, though I sure doubt you will.  Your new sleep experience clearly is a downgrade, likely being less costly for you, but it may end up costing you customers. 

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Awful. Has ruined the Fitbit for us. Bring back the old sleep accounting. 

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Rebecca,

  Please confirm you are reading all the posts of the new sleep app.  I have only seen negative responses. We wold all liket o have the previous sleep app iternation.  Please tell us if/when this might be possible.

C. Janney

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The redesign sucks. I did as the information instructed and it still doesn't work as well as it did before your developers decided they knew what we wanted. At least now I know that when this Fitbit device quits working I can look for something else. Why did you all see fit to "fix" something that wasn't broken

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The new sleep function is HORRIBLE. The sleep function is one of the reasons I kept with Fitbit all these years, and now I'm going to look elsewhere.  The graphs are harder to read.  And no benchmark,  although the tab for it is still there.  Who does that? There is not one thing that is an improvement. It seems like Google is trying to destroy Fitbit. Very disappointing.

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It's been 2 wks since Rebecca Fitbit announced the Sleep changes. I've read dozens of comments, almost all negative. I'm one of these people. Several users stated that they believed that their health depended on access to Fitbit data, esp sleep data. I feel for these people, but am not one of them.

I'm not sure who said, "if the service is free, you are the product [being sold]." Applied to broadcast tv. Should have applied to cable and satellite tv and streaming services. Definitely applies to tech. Sort of an update of "let the buyer beware" to "let the donee beware."

I paid $125 or so for a Fitbit Charge 5 a yr ago. If I'd subscribed to Fitbit Premium, I'd have paid another $90 or $100 by now. In return, I got lots of data while cycling and while sleeping--very useful, at least at first. As with a recent continuous glucose monitor that I wore for 3 wks (due to suspected low glucose while cycling), initially the data was amazing, but the newness wore off, I made a few adjustments, and after that the data was more or less old news. 

I never read the initial disclosures when I signed up with Fitbit or when I agreed to transfer my service to Google. But I assumed that Google was selling the data in some form to end users like insurers, maybe in an identifying form so they could set premiums on how often someone lets his cellphone battery die or brakes or accelerates her car too hard.

My guess is that Google has simplified the data that it provides Fitbit users to relieve itself of some of the burden of storing the data. I wore my Fitbit continuously, except for when it was charging. This is a lot of data and, I suspect, a lot of data that is completely useless to the users, Google and third parties. An interesting question is whether Google has discontinued collected more detailed data during sleep or heart rate data along a GPS-charted running or cycling path, or whether it continues to collect this data for sale to third parties, but has elected not to share it with the Fitbit users from whom it was obtained.

It's a personal issue, but I don't really care what Google, State Farm, or the Department of Homeland Security knows about my heart rate, my sleeping patterns (or, in my case, the sleeping patterns of me and my ever-restless four Rhodesian Ridgebacks who nightly occupy my bed). But the development of the vast data servers (masters?) and their surprising uses (not involving our sleeping or cycling) is the subject of a recent book, Underground Empire by Henry Farrell and someone else, whose name Google can quickly supply you in a few key strokes and whose book Amazon can almost as quickly deliver to you in a few more key strokes.

I don't like the Sleep (or Exercise) update, but don't really care that much. For those more reliant on this data, if they can afford it, maybe they can find another provider, perhaps with a monthly user fee or with a much higher wearable purchase price or more eager third-party data buyers. If another service is unaffordable, perhaps users will find some solace in the fact that, even dumbed down a little, the Fitbit wearable tech is affordable (if you're ok with the privacy issues) and, in any event, still amazing! 

Let's not forget all the data that Google is storing--in my case, utterly unimportant data that I should delete (or try to). Underground Empire gives an idea of the vastness of data storage facilities and operations. It's overwhelming, maybe even for Google! I don't think Google needs any defenders, but, if we consider the vastness of the data that Google has acquired from countless Fitbits, Chromebooks, searches and I don't know what else, maybe we can better understand Google's unwillingness to restore the more detailed Sleep app that it recently updated, despite all of our complaints. 

Peace. 

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 Not a fan at all..  It even looks like I'm awake more than ever ! Please change it back !!! I like the benchmark feature.  It's the main part doesn't feel right

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 Yes   agreed !

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Exactly, I thought my app was broken as well until doing some research.  There is nothing positive about the redesign; it’s useless. 

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Hmm, Data storage is one of those things that is relatively cheap. Also the costs of managing that data is offset by the subscription charge. There is a wide belief that once Google purchased FitBit its days as a product were numbered, with the Google Pixel being pushed instead. Since Google acquired FitBit, I understand that the Fitbit brand has been withrawn from a number of countries, and the launch of new models has slowed. I wonder where that might be heading?
Not a conspiracy theory, but neither yet, proven fact, just not that unsual a pathway for when a large company takes over a small competitor.

 

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Gonna be looking at different smartwatches. Like most of the folks here I view the sleep results every morning, and it is now a chore. I know my cycling stats can be gathered by other manufacturers, and Fitbit's historic data can get imported. It's been kinda wonky lately anyway.  The heartbeat monitoring on my Versa 3 has never quite synched up to other reliable readings. I don't hold much faith in Google's responding to this rising dissatisfaction, so let the research begin.

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You will find a similar history with Nest Home Automation. I don't know enough about it to judge its relative merits/demerits, just that I reckon its inevitable

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