02-27-2019
00:41
- last edited on
06-11-2021
09:19
by
WilsonFitbit
02-27-2019
00:41
- last edited on
06-11-2021
09:19
by
WilsonFitbit
Switched on my phone to look at sleep tracker just now, and the sleep tracker tile has disappeared. How do I find it again?! Has that function been discontinued? Very disgruntled....
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
09-02-2019 05:52 - edited 09-02-2019 05:55
09-02-2019 05:52 - edited 09-02-2019 05:55
@PJs2019 @Mary27 Are you using the new Fitbit dashboard or the old? If you're on the new dashboard, simply click into the "Discover" tab at the bottom of your app, then click on "Health & Fitness Stats". From there, you can add the sleep metric back to your dashboard if it was inadvertently removed.
If you're on the old Dashboard with "tiles", check out this post.
09-01-2019 04:07
09-01-2019 04:07
Sleep tile disappeared about a week ago.i have tried all manoeuvres suggested to no avail. The FitBit is about 6 months old.
i would like a communication from the company as to what can be done or how I can be compensated..
09-02-2019 05:52 - edited 09-02-2019 05:55
09-02-2019 05:52 - edited 09-02-2019 05:55
@PJs2019 @Mary27 Are you using the new Fitbit dashboard or the old? If you're on the new dashboard, simply click into the "Discover" tab at the bottom of your app, then click on "Health & Fitness Stats". From there, you can add the sleep metric back to your dashboard if it was inadvertently removed.
If you're on the old Dashboard with "tiles", check out this post.
09-30-2020 15:11
09-30-2020 15:11
Hi I tried this but the Health & Fitness “sleep” tab “open” button at the bottom wasn’t highlighted so I could do nothing with it.
10-03-2020 09:56
10-03-2020 09:56
Mine is the same way. Will not let me open the sleep tab button.
10-06-2020 16:32
10-06-2020 16:32
Me too! Has anyone seen a fix to this open button issue?
10-10-2020 18:12
10-10-2020 18:12
Has anyone found a fix for this? Same issue. Sleep disappeared and open is highlighted to click.
11-09-2020 02:39
11-09-2020 02:39
Me too, good to see we are not alone
11-09-2020 12:15
11-09-2020 12:15
Have you figured out how to do it yet? Mines the same it seems to be since I updated it afew weeks ago 😒
11-29-2020 21:30
11-29-2020 21:30
Same problem. Has anyone found a fix for this?
12-06-2020 16:43
12-06-2020 16:43
Hi
it looks like it’s moved to premium, that’s me finished with fitbit
google killed it
12-06-2020 21:02
12-06-2020 21:02
12-07-2020 00:33 - edited 12-07-2020 00:54
12-07-2020 00:33 - edited 12-07-2020 00:54
From what I see (Fitbit can prove me wrong)
The sleep tracker is there but you can’t select to see it in the app unless you pay for the premium service, at one time all the stats where visible but they are slowly moving to a subscription model
And they do
after the last update the Fitbit had disconnected from my phone and iPad
when reconnecting the option to join premium and get your sleep analysis was the main display
for some reason when the Fitbit was not connected the sleep tracker disappeared ? But everything else was visible
Apologies to all
Sent from my iPad
06-03-2021
15:45
- last edited on
06-11-2021
09:07
by
WilsonFitbit
06-03-2021
15:45
- last edited on
06-11-2021
09:07
by
WilsonFitbit
The same thing happened to me. I went to the Discover - Heath & Fitness Stats and can see the Sleep icon but it will not let me add it. Very unhappy.
I agree. I would like a response as well from the company. I use this mainly to track my sleep.
I did this and the add option is not available.
Moderator Edit: Merged posts
06-11-2021 09:16
06-11-2021 09:16
Hello everyone. @peggys123 Welcome to the community forums.
I'm sorry for the experience and thank you for the information and for the steps you've tried prior to posting. Please make sure that your Fitbit device is currently paired to your Fitbit account, but if it's not paired, I recommend setting it up one more time by following the steps here: How do I set up my Fitbit device?
Once your Fitbit device is set up, please try to add the Sleep tile. For more information about how to add tiles, check: How do I use the Fitbit app?
Hope this helps.
11-08-2021 02:54
11-08-2021 02:54
I have the same issue which started after an iPhone update. Haven’t been able to get sleep or steps stats on the phone app since then. The answer from 2019 doesn’t help, the option to add sleep is not able to be selected. Even with a premium membership, which I have.
11-17-2022 06:37
11-17-2022 06:37
I tried all that you suggested. Pulled up health and fitness app, then sleep, still doesn’t allow me to “open” the sleep, hourly steps, or heart rate to add to my app screen. Please help! I am in a study for Am Cancer Society using the Fitbit 5 and need this info!
07-20-2023 09:10
07-20-2023 09:10
I switch it from off on and nothing