Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep goal schedule is not working

ANSWERED

IMG_3561.png

IMG_3562.png

I am trying to update my sleep schedule and every time I save changes the time randomly updates (for example I want Bedtime to be 22:30 but when I choose this and press save, the time shows as 19:30). Same with choosing the wake up time it just randomly updates to a different time than I’ve selected.

I have updated the app to the latest version, logged out and back in again but nothing is fixing the bug. Overnight there was an hour change due to daylight saving time which might have triggered this bug? Would be great to get this fixed asap. (Also the UI for changing the time is terrible, takes ages to choose a time having to press a button to get only 5-minute intervals)
Thanks

 

Moderator edit: edited title to clarity.

Best Answer
1 BEST ANSWER

Accepted Solutions

Hello @anug 

You might be able to make the changes starting today (28 Oct 2024). The time change issue usually fixes itself in a day.

If you're still having problems with making changes to your sleep schedule after tomorrow, please let us know.

Rieko | N California USA MBG PE

View best answer in original post

Best Answer
10 REPLIES 10

Hello @anug and welcome to the Community.  This happens with every time change (standard to DST and DST to standard).  My advice is don't even try to make changes or fix data.  There is no workaround.  Please, just ignore the bad data. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

Hello @anug 

You might be able to make the changes starting today (28 Oct 2024). The time change issue usually fixes itself in a day.

If you're still having problems with making changes to your sleep schedule after tomorrow, please let us know.

Rieko | N California USA MBG PE

Best Answer

Having the same issue with my Inspire. DST ended a few hours ago and I woke to an incorrect schedule that won’t save accurate times. Did yours fix itself after a day? 

Best Answer

Having the same problem now (after Daylight savings ended) and it’s driving me nuts. 

Best Answer

phoned it in this morning and they said would be fixed in a few hours but still down 8 hrs later

Best Answer

Looks like it’s finally fixed!

Best Answer

Hello @LCouch , @seraphc , @anug 

Are you still having issues or did the app fix itself?

Rieko | N California USA MBG PE

Best Answer

It’s working for me now. Thanks for the insight. 

Best Answer

It started behaving normally again the following day for me

Best Answer

Same here in my case.

Best Answer