06-02-2020 14:02
06-02-2020 14:02
Hello,
I only got my fit bit last week, the first night I wore it to sleep I awoke to my sleep score and also the stages of REM, Light, Deep etc. Ever since I haven’t got a score or the stages? I just get “asleep” “restless”. I have tried finding settings to change this and there is nothing, I have googled, I tried making the band tighter to make sure the watch isn’t slipping. I just cannot work out why this feature has stopped working 😞 I really struggle with sleep so this feature was a huge factor in why I chose this watch so I really would like to get it working. Any help appreciated, thank you.
08-11-2020 20:16
08-11-2020 20:16
They don't answer, but I finally chatted with some one I got on the help line and you have to restart the Versa 2 by pressing the left button for a while. Then things work the next night. Hope it works for you. I heard updates screw it up so it might happen again.
08-11-2020 20:29
08-11-2020 20:29
08-11-2020 20:30
08-11-2020 20:30
Yes, press the button on the left for a while to reset. It should work the next night. Updates seem to mess things up so you might have to do this again.
08-11-2020 20:36
08-11-2020 20:36
08-11-2020 20:38
08-11-2020 20:38
08-11-2020 20:44
08-11-2020 20:44
Marilyn I thought I did reply to you and a couple of others, but they all went to Six. Look for his/her post. Basically, restart the watch by holding down the button on the side for 10 seconds. I'm about to see if that works right now! Nite nite~
08-11-2020 21:03
08-11-2020 21:03
I haven't tried restarting this time but I restarted it a ton of times last month (holding button while on charge until it reboots) and didn't help. I had tried reinstalling the app, resyncing my Fitbit, and I never use the manual sleep. It just randomly started recording again on Aug 1. I will try rebooting it tonight before bed to see if it helps, with the new update.
08-12-2020 05:45
08-12-2020 05:45
08-12-2020 05:50
08-12-2020 05:50
08-12-2020 06:36
08-12-2020 06:36
08-12-2020 09:03
08-12-2020 09:03
Tried resetting, still no sleep score and just the basic graph. I'm glad it works for some though.
08-12-2020 09:11
08-12-2020 09:11
08-12-2020 09:24
08-12-2020 09:24
It is so weird... my sleep scores haven't consistently come back, but every once in a while (like every 4 or 5 days), I WILL get a sleep score. I get excited, then the next day it's gone again! I don't get it. LOL.
08-12-2020 13:25
08-12-2020 13:25
08-12-2020 14:04
08-12-2020 14:04
08-12-2020 15:45
08-12-2020 15:45
The only thing other than resetting that I learned from the guy yesterday was to not use my iPad option for "I'm asleep now" and "I'm awake now." Does that help?
08-12-2020 15:52
08-12-2020 15:52
I don't, and have never used the options for I'm asleep and I'm awake. I've always just let it auto detect it, as thats how you get the sleep scores. Discouraging and frustrating.
08-12-2020 16:45
08-12-2020 16:45
Push the button on the left for a long time to reset. It should work the next night after that. You may have to do it again. There seems to be glitches when update.
08-12-2020 17:33
08-12-2020 17:33
I've done the resetting. And I tried it A LOT last month, never helped. Suddenly started reshowing on their own on Aug 1 and then stopped again on the 9th, just like in July. Tried two resets already, nothing. Tried last night, didn't work, today still no sleep score. Its awfully funny that my scores stopped showing on the same day each month. Will keep trying it though as thats the only option there is, keep rebooting it until it hopefully works or they fix it. Charge 2 - Android.
08-12-2020 19:07
08-12-2020 19:07