Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @TeddieMao it is a pleasure to have you again with us in the Fitbit community. Let me inform you that this is an issue that is affecting several users. However good news! Our support team is already informed about this and they are actively working to find a solution as soon as possible. I know it can be frustrating but please bear with this just a little bit 
. In the mean time, remember that your battery should last in between 5 to 7 days with normal use. It would be awesome if you could share a screenshot of what you see.
Hope this information helps! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @TeddieMao it is a pleasure to have you again with us in the Fitbit community. Let me inform you that this is an issue that is affecting several users. However good news! Our support team is already informed about this and they are actively working to find a solution as soon as possible. I know it can be frustrating but please bear with this just a little bit . In the mean time, remember that your battery should last in between 5 to 7 days with normal use. It would be awesome if you could share a screenshot of what you see.
Hope this information helps!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @TeddieMao it is nice to see your reply that your issue was solved. 
. Always remember you can come back to the community if you have additional questions.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Fitbit Community @jimco! Thanks for posting you inquiry here. Why don't you perform the restart on your Surge too. Then try to sync with your Account. As @CarlosMo said the battery life of your Surge, should last in between 5 to 7 days with normal use. If you're using it to track GPS activities it might less time.
Remember that you have the option to contact one of our Fitbit representative to check this issue with you, as they have special tools to help you out. You can check also some tips in this post that can help the battery life of your Fitbit Surge! 
Give it a shot and let me know if that works! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey, hey, @DoubleVision! 
Welcome, welcome! I'm glad to hear that your situation has been solved now.
I hope to see you around a little more, make sure to share some more with us on our cool Discussion boards.
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