Battery dying within less than 24 hours

[bilgolajon]

Hi support,
Firstly I have read several of the already posted articles re battery dying quickly on the Surge. I shall start by stating that ALL DAY SYNC is OFF.
In the last 7-10 days, my Surge has been running out of battery within 24 hours if not less. I have checked all settings on both the watch and in the App and I have shot down and rebooted the Surge several times. Nothing seems to help? My watch was fully charged before I went to bed last night and it is already showing that the battery is almost empty!
What needs to be done to fix this?
Thanks

[AlejandraFitbit]

It's great to see you here @bilgolajon. Thanks for troubleshooting the battery inconvenience you have with your Surge. Since you have already tried all troubleshoot possible, I think that it is time for you to contact our Support Team, they have the proper tools to see what's wrong with your tracker. For a faster solution you can contact them via phone or chat.

Let me know the outcome! 

[bilgolajon · Accepted solution]

Hi Alexander, spoke to Support this morning and I am being sent a new surge.
Thanks
Jon

[ikoman]

I am needing to charge my surge two times per day.  I have cycled it on and off.  I have cleaned the entire device.  I Have cleaned the contacts.  Is there anything else I can try?  3 hours of working out and the Surge is near death.