Battery empty signal

[Lalib]

Hello,

The fitbit surge has started to show the signal for exhausted battery, about half a day after a full charge. I have switched this watch off and on and it does not seem to do much difference. I cant be sure now when I need to charge the watch as the indicator is mucked up. Please help. Regards.

[HeydyF]

Hey hey hey @Lalib! Let me give yo a warm welcome to the Community! Ok so, let me see if I understood. So now the battery signal doesn't disappear from the screen of your Surge, right? If so, can you please tell me, when you charge your tracker, can you see if it is charging? Have you tried to restart your Surge by following the instructions on @MeylinP? 

In addition, I would like you to try the following, in case that your Surge is not charging:

• Dirty charging contacts. Try cleaning them using the instructions in How do I clean my tracker?
• Faulty charging sources (USB port or plug) Try a different USB port or UL-certified wall charger. Do not use a USB hub.
• Tracker isn't connected to the charger Try reconnecting your tracker to the charging cable. If your tracker has a display, you'll see a battery icon while it's charging. Fitbit Flex lights up while charging. I
• Firmware is outdated. Try updating your tracker using the instructions in How do I update my tracker?
• A defective tracker. Try restarting it using the instructions in How do I restart my tracker?

Keep me posted with the outcome! 

[Lalib]

Thank you for replying. Soon after I charge the fit bit fully, ( and it does show that it is charging) an empty battery charge display icon comes up and stays. Then a blank screen, about three days later, which is significantly shorter than what I could get from my watch before this problem appeared. From what I see, the firmware is up-to date, and I have restarted the tracker ( I would call it rebooting, by holding the left and lower right button) several times. The charging ports are clean and I am charging from approved outlet.

Thank you for your help,

Bilal

[Lalib]

Thank you for replying. Soon after aI charge the fit bit fully, an empty battery charge display icon starts to display and is followed by a blank screen in 3 days. From what I see, the firmware is up-to date, and I have restarted the tracker ( I would call it rebooting, by holding the left and lower right button) several times. The charging ports are clean and I am charging from approved outlet, cable.

[Lalib]

It appears to to be charging when plug it into power socket and I have used several different usb socket which all seem to be working, that is, acheiving full charge, that is followed few hours later by appearance of empty battery signal. The watch works fine over next 3 days before going prematurely blank ( previously, I could get 5 days out of a full charge).

[SunsetRunner]

I have the same problem with my fitbit Surge. I have tried everything suggested.

[HeydyF]

Hey @Lalib! Thanks for trying the steps I suggested above! If the battery of your Surge is charging fine, but you can see that it is not lasting as expected, please take a look of @MarreFitbit post and follow the tips in there to maximize the battery of your Surge. If those doesn't work, please contact Fitbit Support. 

@SunsetRunner welcome to the Community! If you have tried the steps I posted, as I mentioned before, please get in touch with our Support team!

Have a great day guys! 

[Lalib]

Thank you for replying to my queries. Well well, the problem seem to have resolved itself on its own, for now over 40 hours without any sign of empty battery signal, for no apparent reason. Keeping fingers crossed for this not to worsen from this over time. 

[HeydyF]

Hi @Lalib! Thanks for the update.  so, I just want to confirm, is your Fitbit Surge charging normal? 

I'll be around. 

[Lalib]

Yes. It has charged normally and has not had any problem until now. Though would be more clear about reliability after a few cycles of charge and discharge hopefully. From what I can understand, it seems to have been a transient problem.

Regards

[HeydyF]

Oh, awesome @Lalib! I'm glad to hear that your Fitbit Surge is charging and working fine again.  I hope this inconvenience won't happen again, but if so, and you try the suggested tips, then contact Fitbit Support to get more assistance. 

Have a nice week!