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Brand New Surge Not Charging !

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‎04-25-2019 11:50

‎04-25-2019 11:50

Grrrr I've spent hours (2 full days) trying to get my BRAND NEW Surge to charge !  I've removed my old Charge 2 from both my desktop and phone just in case and still no go.  Have tried to charge via desktop and wall outlet with cable that was included.  No again !  Says I need to update, will not update because no battery charge.  Will not reset, will not turn off / on.  NOTHING  !!  Can anyone out there help me before I chuck this piece of junk out the window ?

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4 REPLIES 4

‎04-25-2019 12:50

‎04-25-2019 12:50

Welcome to the forums!

 

Try a restart

 

If that doesn't work I would take it back where ever you got it and exchange it

 

Hope to see you around the forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎06-12-2019 07:41

In response to WendyB

‎06-12-2019 07:41

@djmarquis. I'm not sure where you got your brand new Surge, but Fitbit stopped making these over 2 years ago. 

Therefore your brand new Surge is at least 2 or more years old and why the battery may be damaged. 

I would request a refund and by an Ironic. 

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‎06-12-2019 07:42

In response to WendyB

‎06-12-2019 07:42

@djmarquis. I'm not sure where you got your brand new Surge, but Fitbit stopped making these over 2 years ago. 

Therefore your brand new Surge is at least 2 or more years old and why the battery may be damaged. 

I would as @WendyB. points out request a refund and by an Ironic.

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‎06-12-2019 11:28

‎06-12-2019 11:28

Don't bother with Fitbit. Do yourself a favor and go with Garmin right off the bat.

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