Bubbling Band

[DebzOz]

Disgusted! With Ongoing Band problem! My daughter in law and I both had our Surge Fitbits replaced easily due to bubbling of the band about a year ago. Both have subsequently done the same thing but Fitbit will not replace due to being outside the original warranty! Seriously...this is an ongoing manufacture and or material defect that we the consumer are being asked to ignore!! Sorry Fitbit....my Surge is going in the bin. 

Moderator edit: Format. Word Choice.

[YojanaFitbit · Accepted solution]

I've noticed you are new around @DebzOz, so let me give you a warm welcome to our Community. 

Sorry about what happened to your Surge band. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Please let me know if you need anything else!

[Johnellingwood]

my band is also bubbling - same issue as I did have to get the surge replaced for a different issue - then the new one has a bubbling band - I love this, but am out of original purchase warranty, but within on this one. Very frustrating

[C130jake]

My band was bubbling too but then one side came unglued. 15 months old and now useless. Support chat offered 25% discount for a new one with a know product defect.

Not happy. How many other wrist band issues are out there that Fitbit is ignoring? 

Jake

[DMRiske]

I have noticed the bubbling band issue has started with my Fitbit Surge as well.  I 'purchased' mine through Airmiles Rewards just before Christmas 2016.  I have also noticed that the battery charge will show full but sometimes will last less than a day and other times for several days with identical use and no GPS usage.  It seems quite random and unpredictable.  Is Fitbit replacing these defective units?

David

[NoFate]

yes, if you have warranty 🙂

if not, ... then you need to buy a new product that lasts for several months

Moderator edit: Word Choice

[Johnellingwood]

THANKS AGAIN FITBIT - HELPING WITH THE REPLACEMENT IS AWESOME

[Johnellingwood]

THANK YOU FITBIT

[YojanaFitbit]

Hi @Johnellingwood, @C130jake, @DMRiske and @NoFate! Thanks for sharing your feedback and for participating in the Fitbit Community.

@Johnellingwood I've contacted our Fitbit Support Team to check your case. Please, keep an eye on your email inbox, so they can check with you the options that are available for this specific issue using your Fitbit warranty.

Please let me know if you need anything else! 

[Johnellingwood]

THANK YOU FITBIT FOR ASSISTING IN THE REPLACEMENT !!!!!!! 

[DMRiske]

Not sure why this has been accepted as a solution except that it is the only solution customer support is authorized to offer.  My Surge is still under warranty so I have been given the options of a replacement tracker or a discount on buying a different one.  The agent was pleasant but could only regurgitate the company line that 'our engineers are working on improving materials and design to prevent ongoing issues with the bubbling band'.  That is fine but there is no assurance that the replacement tracker is going to incorporate these 'improvements' so what my warranty gets me is a guarantee that my replacement tracker will fail likely in a similar fashion at some point in time after the warranty expires.  The warranty on the replacement is only for the time remaining on the original tracker warranty.  I am considering taking the second options and switching to the Charge 2 from the Surge but again have no assurances that similar defects in materials and design may be an issue.  By switching I would lose the built in GPS which is a nice feature but gain some other features and probably a more versatile fit with a slightly smaller watch.  The agent could not offer any advice beyond go to the website and do your own comparison.  Does anyone have any experience with the Charge 2 being a more reliable/durable tracker?

[DMRiske]

The agent also did not mention whether there were any shipping or other charges involved in either replacement option. Do you have any information on this.

[big-caboose]

sorry to says that also i have a Surge with a bubbling band , this watch is to expensive for this kind of problem. 

i think they should offer a solution for this.

[eamsey]

I have encountered the exact same problem with a bubbling  Surge wrist band how do I get this rectified ?

Is it possible to get replacement wrist bands?

Fitbit need to deal with as it quite obliviously a design flaw.

Steve E

[affs27]

Had another Surge with a strap that bubbles. Happy with fitbit tech and service but not the product. Has anyone been able to change to a different one (i.e. a blaze) without having to pay another £90? Seems wrong that I'd have to lay out more than £200 to just get one working item. 

[Johnellingwood]

THANK YOU FOR THE HELP FITBIT

[Redmoonstar]

 There are replacement bands on Amazon check out the other forums On here about the broken bands others have replaced their bands. You tube also has video on how to replace them. Fitbit doesn't replace the surge band these are non genuine bands but others have had success with them and saved buying a new tracker. Good luck! I have a Garmin vivoactive hr and don't regret changing. 

[Johnellingwood]

Thank you

[EdsonFitbit]

Hello everybody, thanks for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced, the development team is constantly working to improve the Fitbit products. I forwarded your comments for consideration.

@DMRiske If after evaluating your case you are eligible for a replacement and you are located in the United States there shouldn't be any charges. If necessary you can find the Fitbit return and warranty policy through this link.

@big-caboose I've opened a case with the Support team regarding your issue. They should be in contact with you soon.

@eamsey The Fitbit Surge has no interchangeable bands. I've created a case with Customer Support to provide assistance to your situation as soon as possible. Please check out your inbox during the next days. Thank you for the patience in the meantime.

Keep on stepping.

[Johnellingwood]

Thank you - ordered the band - $15.00 from amazon prime - I'll let you know how it works - FITBIT IS HELPING WITH THE REPLACEMENT - THANK YOU!!!!!