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Can not setup niet replacent charge

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‎12-27-2017 04:41 - edited ‎12-27-2017 04:48

‎12-27-2017 04:41 - edited ‎12-27-2017 04:48

Hi,

I just got a replacement surge (the wristband of the “old” one got blisters) and when I tried to set it up I got the following error:

FBBluetoothErrorDomain error 24

 

I tried several possible silutions like removing my old charge, delting the Surge from the Bluetooth list. 

 

I’m using aan IPhone 8 with IOS 11.2.1 and the app version 2.44.2

 

somehow the app recognizes the surge (I get the message update available) but   can’t connect to it. When I ty to update the surge I get the following error:

FBBluetoothErrorDomain error 8

 

annyone got anny idea what to do?

 

PS both the phone and the surge are connected to a charger.

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‎12-27-2017 12:51 - edited ‎12-27-2017 12:54

‎12-27-2017 12:51 - edited ‎12-27-2017 12:54

Thanks for taking a break from stepping @HenriM! Welcome. Smiley Happy

 

Thanks for sharing all the steps you already tried. I'd consider seeking for more information about this error, and how to solve it: Fitbit/surge not syncing exercises after Fitbit App update. Remember to restart your Surge before trying the rest of steps.

 

Have a good one.

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