Can't Charge my Fitbit Surge using Windows 10

[Jimbo40]

My battery is low. I plug it in to my USB port (tried several) and Windows 10 gives me a message that it does not recognize a USB device. How do I charge my SURGE?

[Redmoonstar]

Try us using a wall charger with a USB connector like your phone. How long have you had your surge? Do you have the dongle for the surge in a USB port on your computer and how did you sync your surge to your fitbit account?

[Jmanyoma]

Weird, I am able to charge my surge no problem with windows 10.

Are you stuck in the configuration menu?

[SunsetRunner]

not relative.

even without recognizing the device.

the Surge USB usb cable is only to charge, not to communicate.

go further.

[Jimbo40]

What do you mean not relevant? I'm simply trying to charge my Surge. It synchs fine, I just need to charge it. Sorry if my initial post was not clear.

[Jmanyoma · Accepted solution]

Charging does not require the computer recognizing the device. If it is a new device make sure to leave it plugged in for a about an hour or two, the surge out of the box comes with no battery life only enough to display the setup screen.

[VivisFitbit]

Thanks so much for your help @SunsetRunner, @Jmanyoma and @Redmoonstar! As you mentioned the long cord is for charging purposes only. @Jimbo40 If you're still having syncing issues, restart your Surge, and try to place your Dongle on different USB ports of your computer.