Challenges

[Dinbych]

I've found doing challenges with not up to par with other devices because it needs charging often. This this problem going to be addressed? Regards

[AlvaroFitbit]

@Dinbych Welcome to our Community! How often are you charging your Surge tracker? Are you using the GPS function to track exercises? Any additional information will help to provide some suggestions.

I look forward to your reply. 

[Dinbych]

Hi, thank you for getting back. I charge every other day and hardly use the gps. The problem is that the surge needs to be taken off to charge while other Fitbit devices keep on going. This in itself makes the challenges a waste of time as the advantage is always in the favour of the non Surge devices.

[WendyB]

All the devices need to be taken off to charge so I do not know where you are getting that from.

I always plug mine in at night when I go to bed so it doesn't effect challenges.

[Dinbych]

That's not a salution.
It's bad enough that I have to take my watch off now to do certain contact activities. What is the point of having a Surge if have to take it off to charge it every night?

[AlvaroFitbit]

@Dinbych Your Surge's battery shouldn't drain in a day. Try these tips to help improve it's life:

• Each alarm reduces battery life by small percentage. To maximize battery life, consider setting fewer alarms.
• Since Quick View causes the screen to light up whenever you turn your wrist towards you, turning this setting off may prolong battery life. When Quick View is off, press any button to see the screen.
• Frequently using music control may reduce battery life.
• If you’re syncing with an Android device, the Always Connected option may reduce battery life.
• If you're syncing with any Fitbit app, the All-Day sync option may reduce battery life on both the tracker and mobile device.
• Charging your tracker in extreme heat or cold may reduce battery life.
• If you don't need a heart rate rating, change the Heart Rate setting to Off. The Auto setting uses less battery than the On setting.

If your tracker is still draining too fast then please contact our Support Team for further assistance.

Let me know how it goes!