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Changing my settings

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‎12-21-2016 05:16

‎12-21-2016 05:16

Hi,

I do not use a fitbit app, just the website. The last few weeks I havent been able to go to my settings. This hasn't been a problem until now: I have to cancel a daily alarm and have to change the time zone. Why is it that this problem occurs and what do I do? My internet settings have not changed.

 

Thank you!

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‎12-21-2016 06:48

‎12-21-2016 06:48

There was a change to the page. When ever that happens its always good to clear your cache

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

 

Once it is cleared I would shut your Browser down. Then go back in and see if it helps

 

If it does not Contact Support
http://help.fitbit.com/?cu=1
Use the Drop down to select the different countries

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎12-24-2016 07:14

In response to WendyB

‎12-24-2016 07:14

It's great to have you here @Crawley! 

 

@Crawley Try logging out and then logging back in. After adjusting your alarm don't forget to sync your tracker, I recommend the same as @WendyB clear cache and cookies and keep an eye on it. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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