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Condensation AND Screen Flashing

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‎04-09-2016 10:38

‎04-09-2016 10:38

I have never worn my FitBit Surge in the shower. I do exercise a lot and sweat a lot. Today the home screen is flashing and there is condensation. Has anyone experienced this? I got my Surge for Christmas 2015.

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‎04-09-2016 10:58

‎04-09-2016 10:58

Hi @pcbwalt welcome to the Community! Robot LOL Oh! this is indeed odd. But don't worry, in this case is better if you get in touch with Fitbit Support, they will further investigate this issue and take a look of your options. 

 

Let me know how it goes! Cat Wink

Heydy | Community Moderator, Fitbit
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‎04-10-2016 14:04

In response to HeydyF

‎04-10-2016 14:04

They are replacing my surge at no cost.

Sent from my iPhone
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‎04-11-2016 05:16

In response to pcbwalt

‎04-11-2016 05:16

Hey @pcbwalt sounds awesome that our Customer Service team will replace your Surge! I was pretty sure that they will get you back on track! If you have any question after you received your replacement, please let me know. Smiley Wink

 

Have a great week!

Heydy | Community Moderator, Fitbit
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