help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Condensation AND Screen Flashing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2016 10:38

‎04-09-2016 10:38

I have never worn my FitBit Surge in the shower. I do exercise a lot and sweat a lot. Today the home screen is flashing and there is condensation. Has anyone experienced this? I got my Surge for Christmas 2015.

Best Answer
0 Votes
3 REPLIES 3

‎04-09-2016 10:58 - last edited on ‎01-29-2026 07:43 by Fitbit Moderator

‎04-09-2016 10:58 - last edited on ‎01-29-2026 07:43 by Fitbit Moderator

Hi @pcbwalt welcome to the Community! Robot LOL Oh! this is indeed odd. But don't worry, in this case is better if you get in touch with Fitbit Support, they will further investigate this issue and take a look of your options. 

Let me know how it goes! Cat Wink

Heydy | Community Moderator, Fitbit
Best Answer

‎04-10-2016 14:04

In response to HeydyF

‎04-10-2016 14:04

They are replacing my surge at no cost.

Sent from my iPhone
Best Answer
0 Votes

‎04-11-2016 05:16 - last edited on ‎01-29-2026 07:43 by Fitbit Moderator

In response to pcbwalt

‎04-11-2016 05:16 - last edited on ‎01-29-2026 07:43 by Fitbit Moderator

Hey @pcbwalt sounds awesome that our Customer Service team will replace your Surge! I was pretty sure that they will get you back on track! If you have any question after you received your replacement, please let me know. Smiley Wink

Have a great week!

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes