Condensation under the screen

[Sky2410]

Hey can anyone help ? 

I just got a surge and I sweat a lot when I workout and I do hike a lot too so now I have condensation under the screen. I have tried rice I have tried hairdryer radiator you name it I tried it. As long the screen is warm everything is fine but as soon as i have it around my wrist and the screen cools .... BOOM.... the condensation is back. It’s now in a container with uncooked rice in my hot press for day two in a row. Is there anything else I can try ? 

[Redmoonstar]

How long have you had your surge? If it less than 1 year contract support as they should replace your surge. Unfortunately if its over a year old then there isn't much you can do except buy a new tracker ( not a surge as they have been discontinued ) maybe check out other competitors and read the forums before purchasing anything. Good luck!

[Sky2410]

Thank you so much I think I am out of luck as it was a gift and I don’t have prove of purchase 😕

Thanks again

Sent from my iPhone

[Sky2410]

Thank you so much for your help I think I am out of luck as the surge was a gift so I don’t have prove of purchase. 😕 

thanks again so much tho 

[Redmoonstar]

If it's less than 1 year fitbit support should be able to tell when it was registered to your account,  you just need to tell them it was a gift.