Difficulty in Syncing Surge - Sort of Solved!

[missyblurkit]

My second Surge (a warranty replacement) recently refused to sync. This also came along with a quick draining battery (a recharge is needed for every 2 hours run I take).

For over a week whether it was fully charged or otherwise, reinstalled the apps, used the dongle, switch off and on...it just refused to sync. So for purposes of tracking my training while I saved up for another watch, I was snapping a picture of the Surge screens after each training session. 

And bravo one day while I was bored, I decided to run through all the features. Turns out that when I switched off the heart rate monitor and then restarted the Surge then try to sync, it works seamlessly via on both my Android and Macbook.

Try it and see if it works.

No solution for the battery life. It is draining fast and I recharge almost every couple of days or during my long run session, I carry a power bank and run a quick recharge while I am refuelling...meanwhile, let's hope the watch stays alive until my full marathon in end of April or if I saved up fast enough for a new watch.

[YojanaFitbit · Accepted solution]

Hey there! Thanks for stopping by @missyblurkit! Way to go, that's a really good workaround, this might help other customer having the same issue that you were facing. In regards of your Fitbit battery, have you tried the tips in this post? I would also try to restart your Fitbit Surge and clean the contacts on your Fitbit, in case that it is a hardware issue, it might help! Otherwise, I think that you will have to contact Customer Support, so they can take a look of it.

If you have any further questions, please let me know!