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Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @RL7, thanks for getting back and for confirming the steps you've tried. 
Sorry about the issues you're having, I noticed that our team already has the case under their wings and they will be checking with you shortly. Let me know if you have questions.
See you around.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Princeherbert, it's a pleasure to me to give you a warm welcome to the Community.
Thanks for posting your inquiry here, have you tried to restart your Surge. If so, let me know as I think that it'd be best to contact our support team for this issue.
Hope this helps.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @RL7, thanks for getting back and for confirming the steps you've tried.
Sorry about the issues you're having, I noticed that our team already has the case under their wings and they will be checking with you shortly. Let me know if you have questions.
See you around.
Best Answer