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Dongle won't work?

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‎01-23-2016 10:35

‎01-23-2016 10:35

Trying to set up my new Fitbit Surge.  Plugged Dongle into computer USB port but the installer program says no Dongle detected.  Am I doing something wrong or is the Dongle defective?

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4 REPLIES 4

‎01-23-2016 10:51

‎01-23-2016 10:51

Welcome to the forums @Engine241

 

What computer - Windows or Apple?

 

With my Windows, I remove the dongle, then restart the computer and then reinstall the dongle. It generally recognizes it then. I'm using Windows 8.1

 

Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-23-2016 20:03 - edited ‎01-23-2016 20:05

In response to Odyssey13

‎01-23-2016 20:03 - edited ‎01-23-2016 20:05

@Odyssey13 has the right idea, USB devices where never ment to be plugged in until after the operating system is up and running.

Another thought is that with some older computers the dongle will only work in one usb port.

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‎01-23-2016 20:11

‎01-23-2016 20:11

I know Fitbit is having some issues with the dongle's and synching using a computer. Maybe that is why it's not working. A fix is supposed to be coming sometime this week though if that is the cause of the problem.

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‎04-01-2016 17:05

In response to matt9013

‎04-01-2016 17:05

Hey @matt9013! Besides @Odyssey13 and @Rich_Laue's advices you can try different USB ports, if that doesn't work, feel free to contact our Support friends.  

 

Good luck! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

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