Email Verification Required

[Flanmanron]

I can't execute my email verification for my Fitbit Surge because I never receive an email to verify. I've clicked on email verification on my Fitbit ap on my iPhone about 50 times and I never receive an email to verify. I've checked my email account to make sure the address is right and it is. So why don't I ever receive an email verification?

[WendyB]

Verification for what? It looks like your dashboard is up and running for 3 days now. Have you tried to log into your account on both the phone and the Website?

[MeylinP]

Welcome to our Community @Flanmanron! It's great having you here! I noticed @WendyB  provided you with some great suggestion. I'd appreciate you double check you're entering your email and password correctly. Also, make sure you have double checked your spam/junk folders and if the email is not there make sure you resend your verification email by tapping on Banner > Resend Verification Email as the following image shows:

                                                         

At last, make sure you check your Email inbox for an email from Fitbit, and click "Verify your email"

Hope this helps, let me know how it goes! 

[John053]

I am having the same problem with my flex. Fitbit tells me that e-mail verification is required to complete setup and I never receive an email. Been speaking with the techs at fitbit for over a week and the answer is receive is that their engineers are working on it. We tried deactivating my account and then reactivating the account and the problem still persists.

Any ideas out there?

Thanks

[MeylinP]

A warm welcome to our new friend @John053! Thanks for stopping by! I'd like to know if you have checked your spam/trash folders to see if the email verification is not there?

Keep me posted! 

[mahon]

Why is  my email not being verified ????

[MeylinP]

A warm welcome to our new friend @mahon! Thanks for stopping by! I'd like you to know that our engineers are already working to resolve this as fast as they can. In the meantime, I'd like to know if you have double checked your spam/trash folders to see if the email is not there. Also, make sure you're entering the email and password correctly. 

Let me know how it goes! 

[PaulRLancs]

I've never received a verification email. I've checked my spam folders and my email address and password. Really frustrating. 

[AngelaMa]

Hello @PaulRLancs welcome to the Fitbit Community! I would like to know if you are still experiencing issues with the verification email? 

Keep me posted! 

[PaulRLancs]

All sorted thanks!!

[AngelaMa]

Hello @PaulRLancs thanks for sharing! If you haven't done it already, I would recommend visiting the Discussions board. You might find interesting topics to join and discuss! 

Happy stepping! 

[CarolAnita]

I received my email verification.  I verified my email.  I got a message back saying email verified but my fitbit app still has a message on the dashboard saying email verification required.  How do i get rid of that error message?  App seems to be syncing ok.

[HeydyF]

Welcome to the Community @CarolAnita! Hmmmm this sounds pretty weird. But let me suggest you something, try to logging out from your account and then log back in. If after that the message doesn't disappear, let me know! 

Have a nice weekend. 

[AllenInSLC]

I don't get an email either.  Clicked send from the app and from the web broswer.  No email.  Also, this is not connecting with Virgin Pulse either... probably due to this issue!  Poor Fitbit quality continues... this device is better than the last but now I find that their software/integration infrastructure doesn't work right either!!!  Get it together Fitbit!

[AllenInSLC]

I am having the same issue!!!  Yes, the first thing I did was check my junk mail folder!  The dashboard has all my information but the app and the web dashboard both say "email verification required!!!"  This is not connecting from Virgin Pulse either though it did the first day I set it up (it was new and had three days activity to synch) but it has not synched since!!!

[AllenInSLC]

Why do you keep asking that question!  Yes, everyone checks their spam/trash.  Admit it, there is a problem.  Please give us a solution not silly questions.  PS  I am logged in now so I know my login and password.  It is after logging in... "email verification required!"

[MarlenS]

Hey @AllenInSLC, awesome to see you here! Thank you for taking the time to check if the email address is right and there is nothing in your junk/spam folder. Keep in mind that this is an optional verification that Fitbit uses to ensure that the email address users have entered is correct and should not affect your ability to access your account.  Our engineering is already looking into this to provide a solution as soon as possible.

Feel free to continue participating in the Forums if any other question arises, happy new year!