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Exercise Tracking not syncing - after v80 firmware upgrade

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2017 06:11 - edited ‎08-09-2017 07:10

‎08-09-2017 06:11 - edited ‎08-09-2017 07:10

Updated Samsung software on Galaxy 5S Tuesday morning and have NOT been able to sync my Surge.

 

I have shutdown the Surge, changed Bluetooth setting on Surge, uninstalled/reinstalled Fitbit software on phone, & attempted to unpair Surge from Samsung Galaxy 5S.  My mobile carrier is Verizon.

 

Any other suggestions? 

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25 REPLIES 25

‎08-13-2017 10:13

‎08-13-2017 10:13

My surge will sync once a day only at random time at night now from 8 to 11 pm even though I have all day sync box checked. Did every step they listed in help section with no luck. Also my texts and phone notifications not working now. Everything was fine a few days ago. I also have Verizon and Samsung phone. 

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‎08-18-2017 07:04

‎08-18-2017 07:04

Does anyone have any new news? I called and they sent me a replacement fitbit, but it still will not sync with my phone.

Best Answer

‎08-19-2017 07:44

In response to Heather48

‎08-19-2017 07:44

Heather, I'm glad you got a new device, but I doubt there was anything wrong with your original one.  They were about to send me a new device when the tech I was talking to got an alert that this was a known issue. This is a Fitbit/Android issue and they need to fix it.

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‎08-19-2017 10:31

In response to shootpar

‎08-19-2017 10:31

Did they give you any indication of when they would address the issue?

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‎09-10-2017 12:33

In response to Gigigs

‎09-10-2017 12:33

They sent me a new fitbit.  it will not sync to my Samsung Galaxy S5 after an hour on the phone with fitbit support he said it is a known problem but could not give any indication when it would be resolved.  also didn't understand when I asked if they could notify me when it was resolved.  so now I have two fitbits surges that will not sync with my phone......

Best Answer

‎09-14-2017 14:47

In response to Gigigs

‎09-14-2017 14:47

Hey, everyone! Our team is aware and has been looking into this syncing issue from the Samsung system update that was released on 08/08/17. I'd like to direct you all to this thread here for any future announcements/updates on this topic. That is where I will be providing updates, so please subscribe or follow that thread. I'm now closing this thread to prevent duplicate threads. I really appreciate your cooperation. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer