08-09-2017 06:11 - edited 08-09-2017 07:10
08-09-2017 06:11 - edited 08-09-2017 07:10
Updated Samsung software on Galaxy 5S Tuesday morning and have NOT been able to sync my Surge.
I have shutdown the Surge, changed Bluetooth setting on Surge, uninstalled/reinstalled Fitbit software on phone, & attempted to unpair Surge from Samsung Galaxy 5S. My mobile carrier is Verizon.
Any other suggestions?
08-13-2017 10:13
08-13-2017 10:13
My surge will sync once a day only at random time at night now from 8 to 11 pm even though I have all day sync box checked. Did every step they listed in help section with no luck. Also my texts and phone notifications not working now. Everything was fine a few days ago. I also have Verizon and Samsung phone.
08-18-2017 07:04
08-18-2017 07:04
Does anyone have any new news? I called and they sent me a replacement fitbit, but it still will not sync with my phone.
08-19-2017 07:44
08-19-2017 07:44
Heather, I'm glad you got a new device, but I doubt there was anything wrong with your original one. They were about to send me a new device when the tech I was talking to got an alert that this was a known issue. This is a Fitbit/Android issue and they need to fix it.
08-19-2017 10:31
08-19-2017 10:31
Did they give you any indication of when they would address the issue?
09-10-2017 12:33
09-10-2017 12:33
They sent me a new fitbit. it will not sync to my Samsung Galaxy S5 after an hour on the phone with fitbit support he said it is a known problem but could not give any indication when it would be resolved. also didn't understand when I asked if they could notify me when it was resolved. so now I have two fitbits surges that will not sync with my phone......
09-14-2017 14:47
09-14-2017 14:47
Hey, everyone! Our team is aware and has been looking into this syncing issue from the Samsung system update that was released on 08/08/17. I'd like to direct you all to this thread here for any future announcements/updates on this topic. That is where I will be providing updates, so please subscribe or follow that thread. I'm now closing this thread to prevent duplicate threads. I really appreciate your cooperation.
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