FBBluetooth Error 24

[JordanRL]

Hi, please help! 

Trying to set up my new Surge and keep getting error codes connecting to bluetooth. Error code 24? Is this a fault with my Surge? How can i fix this as the fitbit screen is still displaying the configuration set-up screen. 😞 

Moderator edit: edited title for clarity

[GeorgieD]

Hi I’ve been having the same problem. I’ve managed to sync my new surge now by going on to a computer with windows 10 downloading the app onto it. I had to delete the app off my phone and turn of Bluetooth. I then was able to update the app on the computer which enabled me to sync my new surge. I then downloaded the app back onto my phone and it all works fine. Hope that makes sense to people. 

[KateFitbit]

Hi Everyone - Thanks for your reports. From what most of you are posting, you are seeing an Error 24, then Error 8, and only when setting up a Surge. Would someone be able to post a screenshot of these messages? 

Could you also let me know the make and model of mobile of your device and OS version? If you are not using a Surge and see this error, please note that too.

As it's a Bluetooth error, can you try to forget any older device and then pair the new device. To do this:

1. Go into settings on your iPhone and select Bluetooth
2. Look on the list of devices and see if Surge is listed. If it is select the device and choose “forget this device”

Let me know how it goes. 

[Hat_Servant]

I have three fitbit surge. None of them work now. I get the Fitbit Domain error 24 or Domain error 8. I tried with AppleOS, Windows 7 computer but none of them seems to work. My Surge used to work beautifully before the latest update on `12/07/17 fried the tracker (it cannot find the tracker). I used the backup Surge up to add to my profile. I was able to add one but the Surge refused to sync. Other Surge cannot be added because it consistently getting FB Domain error.

One thing for life of me I do not understand is why a perfectly working product with acceptable firmware was updated. I think it was beautifully working for most people before update caused massive issues with many users. As I found out it was not a problem with Surge tracker itself as the replacement Surge was unable to sync for many users. It is with the software. Sending more hardware to people affected will not solve the problem if the software itself is buggy.

I like the Surge always on watch and that is the primary reason I stick to Surge. It appears that the customer support though incredible in sending the replacement tracker are not on the same page as other department that writes or updates software for Surge. Loyal users (myself included) will eventually get fed up with the issue as fitbit finds new and innovative ways to break or disable the tracker. If the hardware is working then they try to test the user's patience with malformed and buggy software and firmware updates. Sometimes, I do believe that the people working at Fitbit are conniving to move users away from their own product  by introducing product not mature enough or updating firmware without adequate testing.

[Possum-1984]

I have done all of that... but still no joy!

[SonjaMF]

I’m having the same problem. This is my second replacement as the first they sent was faulty. Im wasting my time trying to get the new replacement to work. I get the same message error 24 or error 8. I feel so let down by Fitbit customers services. Seems they don’t appreciate people spending the hard earn cash for product that last only few months and send you replacements they don’t work.

Does it say “mug” on my forehead.

I spent  MY time and money (sending the faulty replacement back to Netherlands, tracked delivery).

So how is this a good customer service???

i was offers a replacement or £50 off of new Fitbit. 

Dont think that’s acceptable as I paid £150, 8 months ago.

if they don’t solve the issues that currently appearing on the Fitbit, and I can see from this forum to many of us, I will be demanding a full refund.

Tired and upset with Fitbit issues 😩😩

[rogerswan1]

Set up using a Windows pc, it’s the only way.
Remove device from Fitbit app and Bluetooth before installing.

[Gdlgirl]

Same problem here. I have tried so many times to set it up and it keeps on showing error 24 and error 8. I am trying to set it up in my pc but it’s taking forever “searching”  very frustrating. 

[Keith0724]

Hi there, may I ask what windows version you are using?

[Possum-1984]

I’m using iOS

Sent from my iPhone

[Gdlgirl]

Rogerswan1, Thank you so much  for this suggestion. This worked for me! 

[Keith0724]

I'm also having the same problems you had but i see you've fixed it. Please tell me what version of Windows you are running on your windows pc e.g. Windows 7 or Windows 10 etc.

[Possum-1984]

I haven’t fixed it! I’ve been in touch with them directly and nothing they suggest is working. What a pain....

Sent from my iPhone

[Gdlgirl]

I have Windows 10 

[KateFitbit]

Hi Everyone - Thanks again for your reports on receiving Bluetooth error 24/error 8 while updating or setting up a Surge on an iOS device.

If you are unable to set up and see this error please let me know the model of your device and the OS version (go to Settings, About, then scroll down to Version). If anyone has a screenshot to share that would be great too. 

A few troubleshoots, if you are having trouble updating your tracker please see this article. 

If you are having trouble setting up your device,

1. go into settings on your iPhone and select Bluetooth
2. Look on the list of devices and see if Surge is listed. If it is select the device and choose “forget this device”

3. Try setting up the device again. 

[Possum-1984]

It’s 11.2.1. Tried removing from Bluetooth but no luck.

Sent from my iPhone

[AlinGA]

I tried all of that. I uninstalled the app more than once, removed the bluetooth devices, rebooted the iPhone three times. None of that worked. As I said in my initial post. the only thing that worked was disconnecting the phone. then I installed the Fitbit App on my Windows 10 computer and was able to successfully update the surge. then I was able to set it up on my iPhone. iOS 11.2.1 - iPhone 7 plus

Note the I USED the APP from the store on windows. not from the WEB.

[Keith0724]

I think that the windows pc install can only be done if it’s with windows
10. Unfortunately I use windows 7, so going to try to install on friend’s
windows 10 system. I will let you know how I get on. Thanks all.

[AlinGA]

Windows 10 Pro. I used the app from the app store.

[Keith0724]

Hi Katefitbit,

I tried the trouble shooting tips/ suggestions with the same error 24 and
error 8 result.
I’m using an IPhone 7 Plus - model MB4M2B/A and iOS version - 11.2.1(15C153)
Hope you can help.

[Keith0724]

Hi katefitbit,

i tried all the trouble shooting/ suggestions but still end up with error 24 and error 8.

im using an IPhone 7plus - Model MN4M2B/A and iOS version- 11.2.1(15C153)

please can you help?