FBBluetooth Error 24

[JordanRL]

Hi, please help! 

Trying to set up my new Surge and keep getting error codes connecting to bluetooth. Error code 24? Is this a fault with my Surge? How can i fix this as the fitbit screen is still displaying the configuration set-up screen. 😞 

Moderator edit: edited title for clarity

[DTKK]

I am not from Fitbit. I am just a frustrated customer sharing my frustration and hopefully to find a solution for all who shared the same problem. Pairing with an Android phone before with iPhone works for me. This method was suggested by another kind soul in the community. I have no explanation how n why. I have been trying n trying for days since I first post my frustration on this chat.

[Sr21]

Does anyone know how long Fitbit generally take to update their app? A week, a month? How many users will get this on Xmas day and won’t even know to check forums like this and simply think it their fault. What a bummer for Xmas day!!

[PK98]

FitBit Support won't be any help with this issue.  Tried all their instructions to no avail.  They also sent me a replacement which also had the same issue (it is not the Surge that is the issue).  I took the advice of this board, and found someone that had Windows 10.  Downloaded the app and it worked!  If having issues, hopefully you can find a computer with Windows 10.  I thought I was going to have to wait until an update (never) comes.

A couple things to note...

-With Windows 10, the initial setup will never move to the next stage.  Just cancel after about 10 minutes, it will still work.

-Make sure you remove your previous Surge from your account and your phone.

-On Windows 10, I needed to first turn off bluetooth and then turn it back on for the sync to work.

Hope this helps.  We all know how frustrating it is to get a new device that doesn't work.

Happy Holidays.

[Kkrapp]

Is there a fix for this???

[Keith0724]

A solution for most !!! Use a Windows 10 PC download the Fitbit connect App
onto the PC (doesn’t have to be yours, a friends will suffice).
Log on to your personal Fitbit account and delete old trackers and install
new device & update new device using the supplied WiFi dongle. Once your
new device has updated and synced with the PC Fitbit connect app, remove
the dongle. Download the Fitbit connect App for your mobile device ( I can
only speak for the iPhone types but try android types too) making sure that
you have deleted all previous connect Apps. Your tracker device ( Surge
etc) should then automatically be picked up by your mobile device and self
sync.

The key issue is getting the tracking device to update by what ever means
you can. I used a friends Windows 10 PC and once the tracker was updated
the rest was relatively straightforward.

One would think that any replacements offered by firbit would have been
updated at source to elevate the frustrations of their customers.

GOOD LUCK ALL

[Fermin562]

Friend and I found a solution. It’s funny but it worked. We have pair to an android phone and then updated it and then move back to iPhone. Your welcome I accept PayPal 

[Bamadon]

No android phone to pair with, but thanks

Sent from my iPhone

[Keith0724]

A solution for most !!! Use a Windows 10 PC download the Fitbit connect App onto the PC (doesn’t have to be yours, a friends will suffice).
Log on to your personal Fitbit account and delete old trackers and install new device & update new device using the supplied WiFi dongle. Once your new device has updated and synced with the PC Fitbit connect app, remove the dongle. Download the Fitbit connect App for your mobile device ( I can only speak for the iPhone types but try android types too) making sure that you have deleted all previous connect Apps. Your tracker device ( Surge etc) should then automatically be picked up by your mobile device and self sync.

The key issue is getting the tracking device to update by what ever means you can. I used a friends Windows 10 PC and once the tracker was updated the rest was relatively straightforward.

One would think that any replacements offered by firbit would have been updated at source to elevate the frustrations of their customers.

GOOD LUCK ALL

[KateFitbit]

Hi Everyone, thanks again for your reports. 

At this time, the best workaround we see is having users set up on the Windows 10 app or an Android. They are then able to sync normally to an iOS device. I know that's not ideal. For updates, on this issue please see this thread on the iOS board. This thread will be closed for further replies. 

Thanks for your reports and patience.