Fbbluetooth error 8

[deneaujohn]

I received my Fitbit surge 2 days ago. Charged it up overnight. Started to configure in the morning. Got all the way through to updating the tracked and I get this message “ fbbluetootherrordoimain8 “. Any suggestions?

[ACG]

Hi @deneaujohn

You posted on the Charge forum, so this is how I fixed my Charge. 

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device".

To pair your tracker's Bluetooth from the Fitbit app do the following:
From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync

More info on how I got it to complete the download
https://help.fitbit.com/articles/en_US/Help_article/2047

Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad

Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

Also, I'll move your post over to the Surge forum 

@ACG

[Billeebee]

Thank you  Great instructions and my Charger started working after step 1!  You are a legend my friend!!  Happy running and thanks again for your suggestions

[Julia_G]

Hi, @Billeebee I have marked @ACG's answer as the solution, as you stated his instructions worked for you.  Marking posts as solutions helps other users quickly find the information they are looking for.

Happy New Year!

[Kawigreen]

Please Un-mark this issue as solved as this is not a fix for the surge. Thank You

[Julia_G]

Hi, @Kawigreen, wjat issues are you having with your Surge?  Someone may be able to help.

[deneaujohn]

Nothing I did worked. Contacted Fitbit thru there chat and a replacement is on it's way.

[Julia_G]

okay, I see that it did not work for you as the original person who posted.

[Kawigreen]

Same issues every one is having between the surge and Apple products. Upon adding the surge to the app you get a error 24 and then it tells you to update your surge and you get an error 8. I contacted support and they said there was no fix for this yet and there techs where working it. There only idea was to use an android device.

[deneaujohn]

If there only solution is to say buy an android, then I believe we should be receiving a refund for the products we purchased for use on our Apple products.

[deneaujohn]

Received the new Surge in the mail yesterday 12/28/17  Charged the battery, went to connect to my iPhone, error 24 then and error 8. ( same thing as the first one )  Chatted with Fitbit online and there solution was to " try again in a few days, it's a software problem " ?????

[KateFitbit]

Hi Everyone - We are currently investing reports of Surge users unable to set up their tracker on iOS, seeing: Error 24, followed by Error Domain Error 8. For updates, please check out this thread on the iOS board. Thanks for your reports and we do apologize for the inconvenience. I'll be closing this thread for further comments, please direct any questions to the above-mentioned thread.