Fit is Surge band

[Bbret1966]

Hello, I just noticed today that the band on my Fitbit Surge is starting to crack your the screws on the inside. I purchased it in February of last year so it it 14 months old. I have looked around and could. It find a new band for it. The unit still works great, but I need to get a new band. Please help.

[Katkelly01]

I'm having the same problem.  Where can we get replacement bands, or are they covered under normal wear and tear warranty?

[MeylinP]

It's nice to see our Community is growing @Bbret1966 @Katkelly01! Welcome my friend! My best advise here would be to contact our Customer Support team and let them know what happended and if you can provide them with a picture.

Hope this helps, let me know the outcome! 

[Katkelly01]

Thanks @MeylinP,

I had already sent an e-mail with a picture of my fitbit when I got your message here.  Customer Support has requested my information and my new tracker should be on it's way to me later this week.  Thank you! @katkely01

[Jartmanjr]

Same thing happened to mine. It cracks from the screws to the device itself. I emailed customer support and they sent me as new one quick. Great service!

[MeylinP]

Hey there @Katkelly01 thanks for the update! It's nice to see you around more often @Jartmanjr! I'm so glad to hear you're receiving a replacement my friends! I'd like to invite you to our Discussions board which is the perfect place to make new friends at Fitbit and share your interests.

Have a nice week!