Fitbit Surge - continuous problems.

[Legion61]

After having purchased a Fitbit Surge which I thought was the top of the range model with the best features to achieve my fitness goals, I was extremely disappointed with the numerous and continual problems faced. Continual problems and inability to synch. Continual problems and inability to change the time display when travelling. I note many other users of Fitbit products face the same and other problems. I would not buy another Fitbit product nor recommend to anyone else. I hope some consumers are able to better use the Surge.

[JohanG45]

after enjoying my FitBit for 5 weeks or so, it seems to be nothing but problems the past 10 days - refusing to sync, will not keep information that was already sync'd -- and the website hasn't been very helpful trying to deal with these ongoing problems.  my husband's fitbit has corrected itself - once in a while - then continues with problems.

So am afraid I have to agree with you.  I have run out of patience.  This should not be happening at all.  At the moment I can't think of anything FitBit could do to get us to buy - or recommend buying - another of their products. 

[SolangeE]

Hello, @Legion61, @JohanG45! Welcome to the Forums!  I'm sorry to hear that your trackers are not working as expected.

@Legion61, please take a look at this instructions to resolve the syncing problems. Just a question are you following these steps when you try to change the timezone? Please provide more information of the timezone inconveniences you are having, so I can further assist you.

@JohanG45, hmm... about the information not showing after you sync, sometimes it takes a little to update when you sync. Or it could be because you don't have the latest version of the App or software. You can find instructions, here. 

I really hope this helps resolve the problems you are having, if not please let me know and I'll be more than happy to help. :}

[bsmeinert]

Hi @Legion61 you need to resync your device once your phone has adjusted to the new timezone. Your Surge uses the time from the phone it is syncing with. 

[runnerbl49]

I'm having the same issues. I've restarted my phone, the application, and my tracker and it still hasn't synced for 9 days. I'm extremely disappointed.

[SolangeE]

Hi, @bsmeinert! Thank you for your advice. Hey, @runnerbl49! Have you tried the instructions for syncing problems provided in my previous post? If you have I suggest you to get in contact with our Support team. 

Let me know how it goes!