help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Surge disconfort

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-12-2018 04:18 - last edited on ‎02-14-2018 12:10 by Moderator Alum

‎02-12-2018 04:18 - last edited on ‎02-14-2018 12:10 by Moderator Alum

I have been getting a horrible rash after wearing my Fitbit surge. I wear my surge only when I exercise so only for a max of 2 hours a day. I read all care instructions and make sure to keep the area clean and dry and the rash continues to persist. If I leave the surge on for an entire day. I contacted Fitbit Australia Facebook page over two days ago about the same issue with the same pictures and have not received a reply or any additional information. I don’t know why I spent so much money on a faulty product that causes harm to my body. I cannot use this product for its intended use, cannot count my steps or calories as I cannot keep it on all day. This product feels like a con and i have gotten no assistance or replies to Mubarak’s problem from FITBit Australia. 

 

Moderator edit: Subject for clarity/Word Choice.

Best Answer
1 REPLY 1

‎02-14-2018 12:22

‎02-14-2018 12:22

I've noticed you are new around @Bre1774, so let me give you a warm welcome to our Community. Smiley Happy

 

Sorry about what happened to your Surge band. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer