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Fitbit losing steps?

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‎08-24-2016 14:24

‎08-24-2016 14:24

Hi, I know this has been posted about repeated times but I have tried the solutions to no avail - my fitbit is losing steps. I'll look at it and it'll be at a certain number, then it resyncs and gives me a lower number. Not sure why this is happening - is anyone able to give a definitve answer? Thank you!

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3 REPLIES 3

‎08-25-2016 00:40

‎08-25-2016 00:40

How many Fitbit trackers do you have on your account?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎08-25-2016 03:46

In response to MikeF

‎08-25-2016 03:46

Only one!

 

Had read that that could be a problem, I did change device (my old fitbit broke) - but the old one isn't on my account anymore.

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‎09-14-2016 07:49

In response to LogicalHarm

‎09-14-2016 07:49

@LogicalHarm Welcome to our Community! Try restarting your tracker by doing the following:

 

1.- Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2.- Let go of the buttons.
3.- After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

 

Also make sure that you aren't logging any activities that may remove the ones recorded by your tracker. Another thing to consider is that you need to sync your tracker daily if not then it may lose the correct time and the next time you sync it may add those steps to a different date.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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