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Fitbit not syncing

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‎09-10-2017 08:23

‎09-10-2017 08:23

My fitbit surge will not sync with my phone. I have tried restarting the fitbit. Logging off the app and logging back on. Uninstalling /reinstalling the app and nothing is working.

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4 REPLIES 4

‎09-10-2017 10:25

‎09-10-2017 10:25

Same problem 😞

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‎09-10-2017 22:18

‎09-10-2017 22:18

Same problem - tired restarting (3 times  in a row), removing fitbit as paired device, running down the battery, syncing to my laptop instead (didn't work).

 

My fitbit is a replacement from June 2017 ...... not good.

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‎09-11-2017 05:14

‎09-11-2017 05:14

Same here and killing my battery to the point this thing is almost useless...Smiley Frustrated

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0 Votes

‎09-11-2017 06:11

‎09-11-2017 06:11

Same here, just about ready to give up and order a Garmin. It's been going on for weeks now - sometimes takes 10-12 goes to sync, battery on FitBit and phone draining all the time, everything re-set, re-installed, turned off, turned on. Am told it is a problem with software compatibility and that FitBit need to catch up with Android's latest OS version - but it's been weeks and weeks. A data freek like me needs a daily data feed! I'm constantly training for events and need to see my stats regularly, not once a week when the sync decides to work - am losing days due to capacity issues.

If a manufacturer offers a service i.e. compatibility, then they need to keep up! Sorry, I'm not being of any help to you but am sympathising!

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