help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit software?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2017 16:34

‎11-06-2017 16:34

Is it just me or are others out there confused as to how Fitbit can remain in business with such crappy software?  Just wondering...

Best Answer
2 REPLIES 2

‎11-06-2017 19:58

‎11-06-2017 19:58

I'm sorry but I'm having no problems. I Love my Fitbits!

 

Maybe if you told us what problems you are having we could help

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎11-08-2017 14:59

In response to WendyB

‎11-08-2017 14:59

I have had 3 Surge watches. EVERY time I get a new one it refuses to talk
to the software. When I go to the help desk it will tell you things you
can try but NO links to take you directly there. I have been on the 'chat'
help desk 3 times each time for LITERALLLY hours at a time and they cannot
fix them (but they did try). As others have stated in the blogs why is
there not a BIG sync button that is very obvious? Why do I need to go to
tools or wherever to find it? Very clunky software. They need to spend
some money and get real programers to update their software. BTW, my $250
Surge still will not sync.
Best Answer
0 Votes