Fitbit surge battery

[AdeNeade]

After a full charge my battery indicator diminishes over 2 days too half but the app says my battery is still fully charged... which is right ? The surge or the app? The surge advertises 7 days off one charge..

[SunsetRunner]

Hey hey hey @AdeNeade welcome to the Fitbit Community! It is nice to have you here 😄 Well well, that is strange. Have you restarted your Fitbit Surge? If not I will suggest to give it a try. Also uninstalling and reinstalling your Fitbit app to be sure that it is working properly. Lastly check your Surge firmware update.
 I think you'd like to read this article 🙂

Please keep me posted. Have a wonderfull day! 😉 

[AdeNeade]

Why is my surge only lasting 2 and a half day after full charge ?

£170 for a device that doesn't do as advertised. .. 7 days on a full charge fitbit claims I'm not getting half that ... think it's time to dig out the recipient and get a refund !

[SunsetRunner]

@AdeNeade If you already tried what I suggested and this isn't working I would recommend to contact support for further assistance. I know they'll be more than happy to assist you. 

Please keep me posted 🙂 I wish you a wonderful day.

[AdeNeade]

Can I ask. .. just how do you tell if the surge is fully charged ? The app is unpredictable... it says fully charged even when the surge is 3/4 depleted... is there any notification on the actual surge that tells you that the battery is at 100% ?

[laffe]

I don't see any % but there is a battery indicator in the left corner on mine. Easy to see if it's full

[umar6969]

While charging you can address the state of the battery through your dashboard which shows the completely charged capacity as "high"

[SunsetRunner]

How is it goin' @AdeNeade as instructed by @umar6969 you can see the state of the battery while charging and when you're wearing it just click on the left button and you'll see a battery indicator as explained by @laffe.

Hope this helps! Have a wonderful day 😄 

[AdeNeade]

Really ? How stupid must you think I am ..... not, I see the battery icon... so you're telling me it takes 10-15 minutes to charge my surge? Because from a fully depleted battery it takes 10-15 minutes for the battery icon to be full on the surge.. and the dashboard constantly says fully charged no matter what.... I have factory reset the surge.. un installed - re installed the app... still the same.... may I suggest adding a % to the charging for future customers...

I have had nothing but problems with mine possible faulty tracker...

So I will exchange for a new one tomorrow.

[SunsetRunner]

@AdeNeade If it takes 10-15 minutes to show a fully charged battery icon, your tracker is having some internal issues, and I would suggest to contact support for further assistance.
Just to be clear ,I never meant to insult you, I was answering to your initial question and excuse myself for the misunderstanding. Now with the information provided in your last post I can see that something is not working well in your tracker. 

Keep me posted! Have a wonderful day 🙂