Fitbit surge buckle broken!

[feargie26]

My Fitbit surge buckle has broken off and I don't know what to do. I've tried contacting support, but I live in Australia and there is no phone number for Australia.

[Odyssey13]

Welcome to the forums @feargie26

contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.

[needbuckle]

Surge buckle broken off. How do I get it fixed?

Moderator edit: Personal Information 

[Odyssey13]

Welcome to the forums @needbuckle

See the post I made above yours and get with customer support.

[needbuckle]

How do I get it fixed?


Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

[Odyssey13]

@needbuckle the buckle can't be fixed.

If you're still under warranty - click the link to get with support

https://help.fitbit.com/?cu=1

Some people on the forums have replaced it with a watch buckle, if you want to try that.

[FitEmma76]

Hmmm, I spy an opportunity for someone with a 3D printer.

[AlejandraFitbit]

Welcome to the Community @feargie26, @needbuckle, @FitEmma76 it's great to see you around and @Odyssey13 thanks for stopping by and for the information.  If you are having problems with your Surge buckle, I recommend contacting directly our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

Let me know the outcome.