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Fitbit surge / grey screen

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‎09-18-2016 13:19

‎09-18-2016 13:19

I bought a surge on August 9 and love it but today it is now grey, nothing on the screen, the green lights under the unit aren't illuminated nor flashing as usual and even when plugged into the charger nothing is happening on the unit. What do I do?
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3 REPLIES 3

‎09-22-2016 07:43

‎09-22-2016 07:43

It's nice to see you around the Community Woman Very Happy, welcome! I'd recommend doing a restart by following these steps:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

 

Let me know if this worked!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-22-2016 12:11

In response to MarreFitbit

‎09-22-2016 12:11

It actually turned out to be a charger issue. I swapped that and it started
working / charging. It must have been the charger unit. Thanks !
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‎09-23-2016 04:32

In response to Ronimhoff

‎09-23-2016 04:32

I'm glad to hear you figured it out @Ronimhoff! Smiley Very Happy

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Enjoy your weekend! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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