Fitbit surge not tracking sleep

[LukeWebster]

Had my surge for about a week now and worn it every night but no sleep has been tracked. The best I had was night 3 where 2 hours of my sleep was tracked but then it cut off?

Please advise?

[YojanaFitbit]

Hey there! @LukeWebster, welcome to the Fitbit Forums! I'd suggest to perform a hard reset on your Surge and try it again.  Your sleep should be automatically record it every night, but if you're noticing that your sleep looks cut off into two or more parts, it might be because you're waking up at night or going to the bathroom and your Surge is not detecting sleep for those short period of times.

Give it a shot and let me know if that works! 

[LukeWebster]

Rebooted the surge and still no sleep recorded.
Any suggestions would be most welcome

Thanks Luke

[YojanaFitbit]

Good morning @LukeWebster, hope you're doing great! That's odd. Would you mind enter manually the information to verify if the tracker is actually picking up your sleep. I think that the Auto recognition for sleep is not working. Either way, you will have to contact Customer Support directly so they can give you the next step in your case. 

Wish you luck and keep me posted on the resolution!