help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Frozen misty Touchscreen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-25-2016 11:09

‎05-25-2016 11:09

Sadly my Fitbit touchscreen is frozen...no longer work and the screen is misty white. Almost unreadable. Arrogant!
Best Answer
5 REPLIES 5

‎05-26-2016 05:03

‎05-26-2016 05:03

Welcome to the Community @Sola56. Have you tried restarting your tracker? If you haven't, I recommend following @MeylinP instructions and Restart your Surge. After this put your tracker to charge.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎05-27-2016 09:17

‎05-27-2016 09:17

I also have this same problem. Misty screen. Off and on doesn't work.to fix it.
Best Answer
0 Votes

‎05-30-2016 04:15

In response to ballpeen

‎05-30-2016 04:15

Welcome to our Community @ballpeen! Thanks for stopping by! Man HappyMy best advise here would be to contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

 

Let me know how it goes! Cat Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer

‎05-30-2016 07:33

‎05-30-2016 07:33

Customer support tried but couldn't help my surge's blank display. I accepted the offered 25% discount on a new one. I like the surge so much I probably would have bought a new one without the discount.
Best Answer
0 Votes

‎05-30-2016 12:06

In response to ballpeen

‎05-30-2016 12:06

Hey there @ballpeen thanks for the update! Man HappySo glad to hear you received a 25% discount. I'd like to invite you to our Discussions board which is the perfect place to make new friends and share your interests here at Fitbit

 

Have a great day! Cat Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes